Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Luther McPherson

Davenport,FL

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how and social media expertise. Dependable Supervisor / worker with a track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated worker with a track record of academic success looking for full-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.

Overview

3
3
years of professional experience

Work History

Supervisor

Caraluzzi's Market
10.2022 - 10.2023
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Complied with company policies, objectives and communication goals.
  • Identified needs of customers promptly and efficiently.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Implemented strategies to take advantage of new opportunities.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Directed and supervised team of 15 employees in daily operations.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Provided ongoing training to address staff needs.
  • Responded to customer questions regarding products, prices and availability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Answered 10-15 calls per shift with custom customer questions and concerns.
  • Completed day to day tasks with efficiency.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Supervisor/Manager

Burlington
11.2024 - Current
  • Provided exceptional customer service by assisting over 100 customers daily, resulting in an increase in sales.
  • Maintained store organization and product displays, ensuring a visually appealing shopping environment.
  • Processed transactions accurately and efficiently using POS systems, handling cash and credit payments.
  • Trained and mentored new employees on product knowledge and customer service techniques.
  • Resolved customer complaints and issues promptly, enhancing overall shopper experience.
  • Spoke with customers and colleagues in several languages, including English, Spanish, German and French to allow them to feel welcome when speaking their native language, to ensure that all transactions went through smoothly.
  • Coordinated staff schedules to optimize workflow and enhance productivity
  • Led team in daily operations, ensuring adherence to company policies and procedures
  • Analyzed operational data to identify trends and recommend adjustments
  • Collaborated with department heads to align goals and improve service delivery
  • Coached and supervised team members to outline clear job expectations and conduct reviews.
  • Implemented cost-saving measures, resulting in significant reduction of operational expenses.
  • Trained new employees on operational protocols and safety standards

Crew Member/Chef

Chipotle
04.2024 - 07.2024
  • Experienced in food preparation and presentation in a fast-paced kitchen environment.
  • Skilled in following recipes and ensuring food quality and consistency.
  • Knowledgeable in kitchen safety and hygiene practices.
  • Ability to work efficiently and multitask in a team setting.
  • Proficient in operating kitchen equipment and tools.
  • Strong communication and teamwork skills.
  • Capable of handling customer inquiries and providing excellent service.
  • Proven track record of meeting and exceeding customer satisfaction goals.
  • Skilled in preparing a variety of cuisines, including Italian, Mexican, and American.
  • Assisted with inventory management and restocking of supplies to support efficient kitchen operations.
  • Trained new employees on food safety procedures and kitchen protocols to maintain a clean and organized work environment.
  • Maintained a positive attitude and professional demeanor during busy shifts, providing excellent service to customers.
  • Handled cash transactions and operated the register.
  • Trained new employees on cashier duties and assisted with meal preparation and cooking techniques.
  • Maintained a clean and organized work environment while multitasking between cashier and meal preparation responsibilities.
  • Achieving Goals of daily quota

Assistant Warehouse Manager/Printer

Adhesive Tape Printing
10.2023 - 04.2024
  • Operated printing equipment and ensured quality control of printed materials.
  • Processed incoming and outgoing shipments using warehouse management software.
  • Maintained cleanliness and organization of warehouse storage areas.
  • Managed inventory and maintained stock levels for warehouse operations.
  • Collaborated with vendors and suppliers to coordinate deliveries and orders.
  • Operated various types of printing machinery and equipment to produce high-quality materials.
  • Performed quality checks on printed materials to ensure accuracy and consistency.
  • Collaborated with team members to meet production deadlines and achieve daily goals.
  • Troubleshooted equipment malfunctions and made necessary repairs to minimize downtime.
  • Maintained accurate records of incoming and outgoing shipments in a fast-paced warehouse environment.
  • Utilized computer systems to track shipments, resolved customer inquiries, and oversaw inventory management for a shipping company.
  • Assisted in the scheduling of shipments, coordinated with freight carriers, and conducted regular inventory counts for a logistics company.

Education

HIGH SCHOOL DIPLOMA -

Bethel High School
Bethel, CT
06.2023

Skills

  • Strategic Planning
  • Staff Management
  • Negotiation
  • Leadership
  • Decision Making
  • Effective Communication
  • Adaptability
  • Time Management
  • Training and mentoring
  • Goal oriented

LANGUAGES

English | Native
Spanish | Advanced
German | Intermediate
French | Intermediate

Timeline

Supervisor/Manager

Burlington
11.2024 - Current

Crew Member/Chef

Chipotle
04.2024 - 07.2024

Assistant Warehouse Manager/Printer

Adhesive Tape Printing
10.2023 - 04.2024

Supervisor

Caraluzzi's Market
10.2022 - 10.2023

HIGH SCHOOL DIPLOMA -

Bethel High School

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