LUTHER WEATHERFORD
Asheville,NC
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
16
16
years of professional experience
Work History
Unloader
UPS
Mebane, North Carolina
10.2024 - 12.2024
- Ensured accuracy of orders by verifying quantities against packing lists.
- Communicated effectively with team members regarding shipment arrivals and departures.
- Unloaded parcels from truck with care to avoid damage.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Engaged in physical lifting of items when necessary, adhering to ergonomic lifting techniques.
- Collaborated with team members to streamline unloading procedures, improving overall efficiency.
- Assisted in the development of new unloading strategies to handle peak season volumes.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Implemented feedback from supervisors to improve unloading techniques and reduce breakage.
- Followed all safety regulations when handling heavy materials.
Retail Sales Associate
La Farm Bakery
Cary, NC
08.2024 - 11.2024
- Computed purchases and received and processed cash or credit payment.
- Greeted customers upon entering the store and provided assistance.
- Placed special orders or called other stores to find desired items.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Bagged or packaged purchases and wrapped gifts.
- Provided product information and answered customer questions.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves with merchandise according to company standards.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Participated in team meetings and training sessions.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Offered suggestions for additional items that may be of interest to customers.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Package Handler
Fed Ex Ground
Durham, NC
04.2024 - 09.2024
- Sorted packages to appropriate slide, line or belt for final distribution.
- Performed preventive maintenance on material handling equipment to ensure operational efficiency.
- Stacked boxes onto pallets in an efficient manner.
- Conducted package inspections for damage and reported discrepancies to supervisor.
- Assisted in training new employees on package handling processes.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Operated material handling equipment safely to move heavy packages.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
Machine Operator
Wolfspeed
Durham, North Carolina
03.2024 - 05.2024
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Inspect finished workpieces to ensure conformance with specifications.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Comply with company policies regarding quality control procedures.
- Carry out regular safety checks on machinery prior to operation.
- Verified production orders prior to starting set-up.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Prepared machine for production processes by equipping with required tools and parts.
- Unload finished products from machines onto conveyors or other transport systems.
- Load raw materials into machines according to specified measurements.
- Observe machine operations to detect any problems or defects in the finished product.
Customer Service Support Coordinator
Verizon Wireless
Wilmington, United States
10.2016 - 08.2023
- Maintain professional communication with customers and peers while using cross-functional company resources and tools.
- Diagnose and solve problems for basic technical issues a customer may be experiencing with their current device.
- Actively listen to customers' issues and offer solutions that are exactly what they need.
- Provide knowledge of the billing process and explain in detail to customers what they can expect or see on their monthly bill.
- Demonstrate effective time management and the ability to prioritize and/or manage multiple tasks. Proven ability to work both with a team and independently in a virtual management environment.
- Team player dependable, flexible, and open to changing business practices and proven ability to work independently
- Strong working knowledge of ACSS, TRG, WHAT IF, other systems relating to customer care
- Crossed Trained for both Fraud & Core Overflow projects
- Good knowledge of Employee Accounts Concession programs and systems
- Worked in Greenville, SC customer service center from 10/25/16-11/17/18 and then transferred to Wilmington, NC customer service center on 11/18/18- present
- Completed assessments of client needs and preferences.
- Facilitated weekly support group meetings for clients.
- Monitored progress of clients' goals and objectives.
- Maintained accurate records of client interactions and services provided.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Worked with finance department to file receipts and reimbursements.
- Conducted research and summarized findings for executive review, supporting decision-making processes.
- Updated and maintained office policies and procedures manual, ensuring all practices are current and in line with industry standards.
Telemarketing Manager
Integral Resources, Inc
05.2009 - 10.2016
- Supervised 25-100+ representatives
- Provided training on new and updated political topics for both national and international
- Evaluated representatives on a daily basis to help improve not only daily but weekly/monthly goals
- Also provided live interactive calls for low performing employees in effort to keep daily goals at client expectations
- Interviewed prospective candidates for fundraising representative positions
- Helped establish call center procedures by with both clients and upper management to provide safe and care free work environment
- Made outbound calls soliciting funds for various nonprofit/political organizations
Education
High School or GED -
Gaston Community College
North Carolina, United StatesSkills
- Display Setup
- Order Processing
- Regulatory Compliance
- Loss Prevention
- Customer Service
- Money Handling
- Store Opening and Closing
- Product Recommendations
- Flexible Schedule
- Phone Etiquette
- Sales expertise
- Conflict Resolution
- Customer Needs Assessment
- Teamwork
- Cash Handling
- Stocking and Receiving
- Time Management
- POS System Operation
- Customer Assistance
- Retail Sales
- Loading and unloading
- Sorting and stacking
- Hazard avoidance
- Package handling
- OSHA standards
- Warehouse safety protocols
- OSHA regulations
- Heavy lifting proficiency
- Proper lifting techniques
Languages
English
Full Professional
Timeline
Unloader
UPS
10.2024 - 12.2024
Retail Sales Associate
La Farm Bakery
08.2024 - 11.2024
Package Handler
Fed Ex Ground
04.2024 - 09.2024
Machine Operator
Wolfspeed
03.2024 - 05.2024
Customer Service Support Coordinator
Verizon Wireless
10.2016 - 08.2023
Telemarketing Manager
Integral Resources, Inc
05.2009 - 10.2016
High School or GED -
Gaston Community College
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