LuTron Knox
Cartersville
Summary
A PROFESSIONAL SEEKING TO UTILIZE MY UNIQUE TECHNICAL SKILLS, NATURAL ABILITIES WITH OPEN-END SYSTEMS MULTIPLE PLATFORMS WHILE CONTINUING PROFESSIONAL DEVELOPMENT IN HUMAN RESOURCE TECHNICAL GOALS.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Technical Support
Georgia Tech
01.2019 - Current
- Manages and calibrates instrumentation and equipment for product manufacturing.
- Directs validation activities and resolves testing issues.
- Evaluates processes, making adjustments to improve production quality.
Computer Operation / Media Technician
Pomeroy IT Solution/ IBM
01.2015 - Current
- Provided software and hardware support, checked for viruses, backed up media, upgraded software, and performed maintenance.
- Executed troubleshooting, wrote trouble tickets via remedy, and escalated issues to higher-level contacts.
- Monitored network stability of peripheral electronic data processing equipment according to operating instructions.
- Entered commands at a computer terminal, set controls on devices, and responded to operational errors.
- Possessed knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software.
Operations
Cardinal Health
09.2020 - 09.2021
- 1. performing a combination of manual or automated technical tasks necessary for the receipt, storage, and shipment of product. This may include receiving product, fulfilling, packaging, and shipping orders within established team goals to ensure on time order delivery
Security Operator
Secureamerica/ LexisNexis
12.2019 - 10.2020
- Maintain organization's stability and reputation by complying with legal requirements Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. ... Maintains environment by monitoring and setting building and equipment controls.
Warehouse Associate
Amerisouce Bergen Corporation
02.2018 - 10.2019
- Warehouse Associate handling shipping and receiving with order picker and pallet jacks while replenishing products in departments
Property Manager
Public Storage
02.2019 - 09.2019
Associate Seasonal
Toys R US
08.2014 - 02.2018
- Order Service Management/ Associate Responsibilities Assisting customers instore and servers in shipping and receiving department. Ordered and shipping of products and of store needs.
Associate
Home Depot
03.2017 - 10.2017
- Warehouse Associate Consisting in shipping and receiving using equipment such as order picker and electric pallet jacks while replenishing products in all departments
Warehouse Associate
McKesson Corporation
02.2017 - 09.2017
- Warehouse Associate Material Handler and shipping and receiving using equipment such as order picker and electric pallet jacks while replenishing products in all departments
Associate
Home Depot
05.2014 - 08.2014
- Warehouse Associate Consisting in shipping and receiving using equipment such as order picker and electric pallet jacks while replenishing products in all departments
Validation Engineer
Navteq/Nokia
09.2006 - 01.2014
- Manages, inspects, calibrates, tests and modifies the instrumentation, equipment, mechanics and procedures used to manufacture various products. ... directing validation activities. resolving testing problems. making adjustments or improvements to equipment and processes. evaluate and calibrate the equipment and procedures used in development and production of a variety of products. They ensure all systems are running according to necessary specifications and operate within regulations to ensure the production of quality products work within a number of different fields, such as the aerospace, automotive, biotechnology, computer software Writing and revising SOPs, forms VE documents. Utilizing MS Excel, Control M, and Electronic Data Downloads.
Tech Computer Operator
Spherion
05.2005 - 07.2006
- Monitor systems services providing initial responds caused by failed jobs, utilizing BMC and SAP monitoring tools, also opening trouble tickets while documenting daily events. Assists employee recruiting and Wintel Unit with HP UNIX, Notes and various WINDOWS servers Arch serve/ Bright store apps, VM and AS400. Perform backups, data restores/recovery, scheduling and investigate using Oracle Data Base, and all hardware/software and applications problems. Second level support for Help Desk creating trouble tickets
- Replacing tape drives, installs, and date recovery.
SR. Technical Operator
Comdisco Inc
01.2001 - 06.2002
- Monitor Arch servers, NT Servers, performed start ups and shutdown on Mainframe manage batch jobs using Control M as and scheduling and job control software and Monitor LAN/WAN using Site Scope. Monitor workflow on ECS/BMC and other UNIX servers, using UNIX scripts to monitor status. Utilized MS Office tools to store document logs, VMS and other functions to better operations productions. Follow documented procedures as problems arise and/or escalate to appropriate personnel.
UNIX Operator
American Medical Association
07.1999 - 06.2000
- Chicago Mercantile Exchange June 2000 -Nov. 2000 Apex, Systems (contract) 30 S. Wacker Chicago IL, 60610 Position: UNIX Operator SUN system/Unix environment Solaris, AIX and HP monitor workflow via scripts on client servers or firms. Perform server shutdowns and start ups some shell scripting. Also assist Mainframe Operators in job control As ECO Tools, Hawk, HP open view. Ability to work under pressure and stressful environment Monitor daily jobs for successful completion, monitor system utilization and performance. Follow documented procedures as problems arise and/or escalate to appropriate personnel. Work closely with users and with Globex Control Center personnel American Medical Association July/1999 - June 2000 515 N State street
UNIX Technical Operator
Tribune Company
11.1996 - 07.1999
- Chicago IL, 60610 Position: UNIX Technical Operator Monitor servers and perform backups in a UNIX Environment (Solaris) for scripting, Provided Media Reproduction for End-Users Using CD Burners and Ran Various Jobs on SUN 10000 for Various Clients using AUTOSYS I scheduled and monitor jobs per request and assisted tech-support in troubleshooting. Tribune Company: Nov. 1996 - July 1999 435 N. Michigan Chicago IL. 60611 Position: Technical Operator Specialist 2 Duties as a Technical Operator/Scheduler using CA7/CA11, JES2 and Customer Server IBM and mainframe and control work flow using JES2 commands and start ups on MVS OS/390. Backup vtams files and start up/shutdowns of CICS regions. Preformed backups on servers in a NT and Novell client/server environment and second level technical support.
Education
Bachelor of Science - Computer And Information Sciences
National Louis University
Naperville, IL01.1995
Diploma - undefined
R.T. Crane High School
01.1990
Skills
- Service Desk
- Help Desk
- Desktop Support
- Tech Support
- Helpdesk Support
- CCTV
- Customer Service
- Time Management
- Excel
- Microsoft Office
- Purchasing
- Counterintelligence
- DoD Experience
- Security
- Networking
- Live Chat
- Software Development
- Technical Support
- DNS
- LAN
- Active Directory
- Microsoft Windows Server
- WAN
- Operating Systems
- Microsoft Windows
- TCP/IP
- Linux
- MySQL
- Shell Scripting
- Supervising Experience
- Software Troubleshooting
- Oracle
- SQL
- Microsoft Exchange
- Packaging
- Computer literacy
- Root cause analysis
- Maintenance
- Microsoft Excel
- Software testing
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Office experience
- Data collection
- Pallet jack
- Warehouse experience
- Irrigation
- User Interface (UI)
- Troubleshooting
- Network Support
- DHCP
- Customer support
- CRM software
- Inventory control
- System Administration
- Remote Access Software
- Network Firewalls
- ServiceNow
- Java
- Manufacturing
- CNC
- Data entry
- Optical experience
- Laboratory experience
- Warehouse management system
- English
Certification
- Forklift Certified
- First Aid Certification
- CompTIA A+
Assessments
- Call Center Customer Service — Completed June 2019 Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed
- Security Guard Skills — Proficient April 2020 Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
- Management & Leadership Skills: Impact & Influence — Completed February 2020 Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Completed
- Work Style: Conscientiousness — Completed June 2019 Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Completed
- Cognitive Ability — Proficient April 2019 Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
- Workplace Safety — Proficient May 2019 Following best practices to avoid accidents and injuries. Full results: Proficient
- Work style: Reliability — Proficient September 2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Warehouse associate — Highly Proficient November 2020 Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
- Work motivation — Highly Proficient September 2021 Level of motivation and discipline applied toward work Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Operations
Cardinal Health
09.2020 - 09.2021
Security Operator
Secureamerica/ LexisNexis
12.2019 - 10.2020
Property Manager
Public Storage
02.2019 - 09.2019
Technical Support
Georgia Tech
01.2019 - Current
Warehouse Associate
Amerisouce Bergen Corporation
02.2018 - 10.2019
Associate
Home Depot
03.2017 - 10.2017
Warehouse Associate
McKesson Corporation
02.2017 - 09.2017
Computer Operation / Media Technician
Pomeroy IT Solution/ IBM
01.2015 - Current
Associate Seasonal
Toys R US
08.2014 - 02.2018
Associate
Home Depot
05.2014 - 08.2014
Validation Engineer
Navteq/Nokia
09.2006 - 01.2014
Tech Computer Operator
Spherion
05.2005 - 07.2006
SR. Technical Operator
Comdisco Inc
01.2001 - 06.2002
UNIX Operator
American Medical Association
07.1999 - 06.2000
UNIX Technical Operator
Tribune Company
11.1996 - 07.1999
Diploma - undefined
R.T. Crane High School
Bachelor of Science - Computer And Information Sciences
National Louis University
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