Orkhan Maharramov

• Provided support for all employees of the company as well as a focus on executive assistance with white glove treatment
• Perform production verification after software install and assist in post-production support-such as end-users support.
• Provided guidance and mentored team members.
• A positive customer service attitude.

• Use proper troubleshooting techniques, analyzes user-related problems in assigned applications and applies or recommends solutions.
• Knowledge of service ticketing systems and IT Service Management, Service Now
• Ability to adapt to quickly changing priorities.
• Ability to provide support for all peripherals (scanners, printers, etc.).
• Ability to take a proactive approach to problem solving.

• Created and tracked support tickets using Connect-Wise
• Monitored and troubleshot Windows servers and networking
  issues
• Provided technical support for hardware, software, and
  account management

• Troubleshot, repaired software and hardware problems on PCs, laptops, workstations and printers
• Desktop, laptop, Android and occasional OS and mobile phone support for both local and remote end users via in person, telephone, remote desktop or email.
• Provided high level of IT technical support for Executive management, i.e., CEO, CFO, VP’s and Directors
• Participated in project Atanet mobile banking, created the technical terms and tests
• Implementing, configuring, and maintenance of computer hardware
• Lead Specialist of technical support ATM
• Performed laptop and desktop setup, maintenance, upgrade, troubleshooting and repair.
• Managed AD user accounts.