Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUZ ADON

The Bronx,NY

Summary

Case management professional with strong history of leadership and impactful team management. Proven track record of improving client satisfaction and operational efficiency. Known for collaborative approach and adaptability in dynamic environments. Skilled in conflict resolution and strategic planning.

Overview

4
4
years of professional experience

Work History

Behavioral Health/Exit Planning Case Manager/Supervisor

NYC Health & Hospitals
03.2023 - Current
  • Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
  • Communicated with EPLs and EPs to serve all guests on sites and manage RARs, and other guest needs
  • Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates; hitting a target of 50 case notes per shift.

DHS Housing Specialist/Case Manager Specialist

CAMBA
05.2021 - 09.2023
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 50 apartments by providing direct, hands-on support services.
  • Assisted in grant writing to increase funds for organization, raising over $1,300.

Special Project/ At Home Vaccine Manager

Medrite Urgent Care
01.2021 - 06.2021
  • Manage vaccine protocols and workflows, ensuring alignment with current standards and regulations. Ensuring teams visited over 20+ homes per day.
  • Maintain up-to-date Standard Operating Procedures (SOPs) for vaccine management.
  • Serve as the point of contact for any issues related to the cold chain, ensuring vaccines are stored and transported under optimal conditions.
  • Collaborate closely with the clinical practice group, participating in quality assurance meetings to present data on Key Performance Indicators (KPIs).
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Education

Bachelor of Science -

Lehman College
The Bronx, NY
05-2018

High School Diploma -

Bronx Latin
The Bronx, NY
06-2012

Skills

  • Case assessment
  • Organization and multitasking
  • Team collaboration
  • Emotional awareness
  • Documentation and reporting
  • Staff Supervision and Development
  • Microsoft dynamics 365
  • Verbal de-escalation

Languages

Spanish
Native or Bilingual

Timeline

Behavioral Health/Exit Planning Case Manager/Supervisor

NYC Health & Hospitals
03.2023 - Current

DHS Housing Specialist/Case Manager Specialist

CAMBA
05.2021 - 09.2023

Special Project/ At Home Vaccine Manager

Medrite Urgent Care
01.2021 - 06.2021

Bachelor of Science -

Lehman College

High School Diploma -

Bronx Latin

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LUZ ADON