Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wilson Diaz

Queens,NY

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Enthusiastic Computer Technician proudly offering over 20 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Overview

20
20
years of professional experience

Work History

Case Manager (Site Supervisor)/Behavioral Health/Exit Planning

HERRC – Wingate Hotel
Queens, NY
08.2023 - Current
  • Collaborated with medical professionals to coordinate treatment plans for intellectual disability clients.
  • Responsibilities: Culturally sensitive registration, intake, roster tracking
  • Referrals to community-based programs and organizations Coordination with interpretation and translation services Assistance with registration, school placement, attendance, transportation Referrals to ESL instruction Referrals to immigration legal services
  • Maintained accurate case records and documentation according to agency guidelines.
  • Working cooperatively with hotel operations and security staff, community associates will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children) as they enter the sanctuary hotel

Case Manager (Supervisor)

Vanguard - DHS Wingate/JFK
Queens, NY
01.2023 - 08.2023
  • Working cooperatively with hotel operations and security staff, community associates will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children) as they enter the sanctuary hotel
  • Responsibilities: Culturally sensitive registration, intake, roster tracking
  • Referrals to community-based programs and organizations Coordination with interpretation and translation services registration, school placement, attendance, transportation Referrals to ESL instruction Referrals to immigration legal services Other tasks as necessary to facilitate delivery of food.
  • Identified needs of behavioral health population promptly and efficiently.

Computer Technician

Dell Computer Inc
Paramus, NJ
09.2004 - 05.2022
  • Responsibilities Inspecting, analyzing, and troubleshooting systems and equipment
  • Reading repair manuals and liaising with other professionals
  • Running tests and interpreting results to make effective recommendations
  • Writing up reports, safety regulations, and preventative maintenance plans
  • Sourcing replacement parts
  • Negotiating with suppliers and clients
  • Repairing or replacing faulty equipment
  • Providing time and material cost estimates before starting a job
  • Keeping abreast of advancements in your field and attending workshops as required.

Education

Associate in Computer Programming - AS -

Borough of Manhattan Community College
01.2004

Skills

  • Technical Support
  • Microsoft Office
  • Customer Service
  • Microsoft Windows
  • Strategic Planning
  • Computer Networking
  • Help Desk
  • Spanish
  • Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating Experienced in system-operations training, collections, and customer service

Languages

  • English
  • Spanish

Timeline

Case Manager (Site Supervisor)/Behavioral Health/Exit Planning

HERRC – Wingate Hotel
08.2023 - Current

Case Manager (Supervisor)

Vanguard - DHS Wingate/JFK
01.2023 - 08.2023

Computer Technician

Dell Computer Inc
09.2004 - 05.2022

Associate in Computer Programming - AS -

Borough of Manhattan Community College

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Wilson Diaz