Luz Castro

Delivered exceptional customer service by warmly greeting clients, understanding their needs, and offering tailored product recommendations.

• Assisted customers with product selection, sizing, and styling, ensuring a personalized and luxurious shopping experience.
• Provided accurate and detailed information about product features, pricing, and current promotions.
• Proactively upsold complementary items based on customer preferences, contributing to increased sales and customer satisfaction.
• Resolved customer concerns and complaints professionally, maintaining brand reputation and customer loyalty.
• Efficiently processed transactions, returns, exchanges, and refunds in compliance with company policies.
• Maintained a clean and visually appealing store environment, including regular upkeep of floors, windows, and display areas.
• Conducted regular inventory counts to ensure accurate stock levels and support efficient product replenishment.
• Restocked shelves and displays to ensure merchandise was well-presented and readily available.

• Provided attentive and nurturing care for children, fostering a safe, supportive, and engaging environment.
• Developed and maintained strong, trusting relationships with both children and parents through open, positive communication.
• Planned and facilitated age-appropriate activities—such as games, reading, arts and crafts, and outdoor play—to support cognitive and physical development.
• Prepared nutritious meals and snacks in alignment with dietary needs and parental guidelines.
• Maintained a clean and organized home environment by tidying up toys, play areas, and dining spaces after activities.
• Followed parental instructions with precision and maintained consistent supervision to ensure children's safety and well-being.
• Demonstrated strong problem-solving skills by addressing and resolving unexpected situations calmly and effectively.

• Warmly greeted guests upon arrival and escorted them to their tables, ensuring a welcoming and professional first impression.
• Delivered chips and salsa promptly to tables and assisted servers with water service to enhance guest satisfaction.
• Maintained cleanliness and readiness of dining areas by clearing tables, sanitizing surfaces, and sweeping floors at the end of each shift.
• Provided attentive customer service both in person and over the phone, addressing inquiries and ensuring a positive dining experience.
• Collaborated effectively with servers, kitchen staff, and fellow team members to support smooth restaurant operations and high service standards.