LUZ DECATREL
Davie,FL
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project Coordinator
Biscayne painting
Davie, FL
03.2026 - Current
- Managed communication between clients, subcontractors, and vendors to facilitate project execution.
- Developed detailed project plans outlining tasks, resources, and schedules for efficient workflow.
- Coordinated project timelines and deliverables to ensure on-time completion of painting contracts.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Guest Service Expriences
Amerant Bank Area
Sunrise, FL
08.2025 - Current
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Associate
Lowes Home Improvment
Davie, FL
01.2025 - 05.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in training new associates on store policies and procedures to enhance team performance.
- Maintained accurate inventory levels through regular stock checks and organization of merchandise displays.
- Collaborated with team members to implement promotional displays, driving sales and enhancing customer engagement.
NON CDL DRIVER
Aurora Naper Transportation
04.2024 - 06.2024
- Receive morning and afternoon routes daily from dispatchers
- Transport children to and from school, as well as medical appointments, and then h Provide transport for kids on the Autism Spectrum Disorder spectrum
- Uphold a clean driving record by following all state and federal motor carrier regulations
- Adhere to company policies regarding the safe operation of vehicles at all times Deliver exceptional customer service by addressing inquiries in a professional and courteous manner
- Inform dispatchers and clients about arrival times, delivery issues, and potential delays.
CUSTOMER SERVICE ASSOCIATE
Winn-Dixie Store
06.2022 - 08.2023
- Provided attentive support to customer needs by assisting and thanking them in a friendly, prompt, and courteous manner.
- Professionally greeted customers, addressed their questions, and handled complaint effectively.
- Processed payments through credit card machines, POS terminals, and various payment processing systems.
- Responded to customer inquiries swiftly and professionally.
- Consistently adhered to corporate policies and procedures regarding store operation
- Showcased strong problem-solving abilities when interacting with challenging customers.
MERCHANDISING SERVICE TEAM
Lowe's Companies, Inc.
03.2019 - 08.2021
- Provided attentive support to customer needs by assisting and thanking them in a friendly, prompt, and courteous manner.
- Professionally greeted customers, addressed their questions, and handled complaint effectively.
- Processed payments through credit card machines, POS terminals, and various payment processing systems.
- Responded to customer inquiries swiftly and professionally.
- Consistently adhered to corporate policies and procedures regarding store operation
- Showcased strong problem-solving abilities when interacting with challenging customers.
WORK FROM HOME CUSTOMER SERVICE
Nu Skin Enterprises, Inc
03.2016 - 09.2018
- Provided efficient and courteous service to customers at all times.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
- Build customer loyalty and retention by delivering excellent shopping experiences
- Trained sales staff on company procedures and salesmanship
Court Administrative Assistant
Broward County Clerk of Court
03.2000 - 09.2018
- Managed daily court operations, ensuring efficient customer service and seamless workflow processes.
- Reviewed pleadings submitted by attorneys to verify accuracy prior to filing.
- Maintained strict confidentiality of case information in compliance with state and federal regulations.
- Provided administrative support during court proceedings, including document filing and trial preparation.
- Applied knowledge of legal terminology, procedures, and court rules to deliver accurate information to clients.
- Organized and maintained dockets with all relevant case materials for ongoing proceedings.
- Performed general administrative tasks: answered calls, filed court documents, maintained office supplies and equipment.
- Collected, reviewed, sorted, validated, certified, completed, and distributed legal documents and reports.
- Responded promptly and professionally to internal and external inquiries via phone and email.
- Advised the public on licensing policies, procedures, and regulations.
Education
High School Diploma -
Skills
- Multitasking
- Time Management
- Attention to detail
- Customer Service Agent
- Data Entry Skill Teamwork & Collaboration
- Call Center Skills
- Quick Learner
- Active Listening
- Fast Pace Environment
- Prompt and Professional Flexibility and Adaptability
- Sales Support Tools
- Organization Skills
- Communication Skills
- High Calls Volume
- Virtual Chat & Email Computer Literate
- Documentation management
- Flexible and adaptable
- Detail-oriented
- Project coordination
- Problem-solving
- Quality assurance
- Data collection
Certification
- Billing and Coding – 2023, 2016
- Medical Terminology – 2023, 2016
- Accounting Operations – 1996
- Office Clerical Procedures – 1988
Languages
English
Spanish
Awards
- 2 CJIS Security Training - 2018
- Recognize Customer Service - 2016
- Refresher Training - 2006
Timeline
Project Coordinator
Biscayne painting
03.2026 - Current
Guest Service Expriences
Amerant Bank Area
08.2025 - Current
Customer Service Associate
Lowes Home Improvment
01.2025 - 05.2025
NON CDL DRIVER
Aurora Naper Transportation
04.2024 - 06.2024
CUSTOMER SERVICE ASSOCIATE
Winn-Dixie Store
06.2022 - 08.2023
MERCHANDISING SERVICE TEAM
Lowe's Companies, Inc.
03.2019 - 08.2021
WORK FROM HOME CUSTOMER SERVICE
Nu Skin Enterprises, Inc
03.2016 - 09.2018
Court Administrative Assistant
Broward County Clerk of Court
03.2000 - 09.2018