Luz Hernandez
Somerset,NJ
Summary
Dynamic banking professional with a proven track record at PNC Bank, excelling in teller operations and customer service. Skilled in cash drawer balancing and new teller training, I effectively promote additional services while ensuring efficient transaction processing. Known for building strong customer relationships and enhancing team performance through collaboration.
Overview
13
13
years of professional experience
Work History
Teller
PNC Bank
Piscataway, NJ
01.2024 - Current
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performed daily reconciliation of teller drawer within established limits.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Worked with cross-functional teams to achieve goals.
Teller/Cashier
Friendly Check Cashing Corp.
New Brunswick, NJ
05.2012 - Current
- Manage transactions for customers, including check cashing, money transfers, bill payments, and prepaid products.
- Perform check verifications.
- Promote store services by offering customers information on valuable services.
- Ensure completion of customer transactions in a timely and courteous manner.
- Establish and maintain customer accounts by updating photos, addresses, phone numbers, etc.
- Perform cash drawer opening and closing procedures at the beginning and the end of day.
Education
High School Diploma/GED -
Chiapas, Mexico07.2000
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Google Applications
- Docs
- Sheets
- Slides
- Safe and vault operation
- New teller training
- Currency and coin counter
- Cash drawer balancing
- Teller operations
- ATM maintenance
Timeline
Teller
PNC Bank
01.2024 - Current
Teller/Cashier
Friendly Check Cashing Corp.
05.2012 - Current
High School Diploma/GED -
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