LUZ K CONTRERAS
ELIZABETH,NJ
Summary
Dedicated and service-oriented professional seeking a position as a Telecommunication, where strong communication skills, a warm and accommodating personality, and extensive public service experience can contribute to the safety and well-being of the community. Bilingual with over 25 years of clerical and administrative experience, including processing 911 emergency calls, handling radio transmissions, maintaining police records, and ensuring compliance with established procedures and regulations. Extensive customer service background with expertise in managing and reviewing public records requests under the New Jersey Open Public Records Act (OPRA). Recognized for exceptional attention to detail, strong organizational abilities, and the capacity to excel in fast-paced, high-pressure environments through effective multitasking and problem-solving skills and compliance with regulatory standards. Known for reliability, efficiency, and precision in maintaining accurate records.
Overview
25
25
years of professional experience
Work History
911 Audio Transmission Recorder
Elizabeth Police Department
Elizabeth Police Department
07.2011 - Current
- Record Emergency calls and Radio Transmission for Police, EMS and Fire Department.
- Process requests for In-House Detectives, The Union County Prosecutor’s office, The City of Elizabeth Law Department, Public Defender, Attorneys, other Law Enforcement Agencies and O.P.R.A requestor.
- Record the Audio and upload the recordings into Evidence.com and submit it along with a Supplemental Police Report to be tagged for evidence.
- Produce a letter of legal document in the event that the Audio is not found and/or no longer available.
- Assist other police departments and customers with questions and concerns regarding emergency calls and police records.
- Assist customers in translating from English to Spanish in order to obtain police reports and other information in accordance to rules and regulations.
- Managed data entry into records management systems to ensure accuracy and accessibility.
- Recorded detailed incident reports and case information for law enforcement documentation.
- Developed standard operating procedures for recording practices, ensuring consistency across operations.
- Increased overall team performance by providing constructive feedback on individual record-keeping practices during regular performance evaluations.
- Improved document organization by implementing a comprehensive filing system for easy retrieval and record maintenance.
- Supported department heads in identifying areas needing improvement in record-keeping practices, leading to optimized workflow processes across multiple teams.
- Organized annual purging events to dispose of outdated or obsolete records according to legal requirements, freeing up valuable storage space for future use.
Correction Officer
Union County Corrections Department
Union County
06.2008 - 08.2009
- Assigned to the custody and supervision of inmates
- Screen, review and verify official jail documents
- Write detailed and accurate incidents reports
- Booked and processed incoming and outgoing inmates from the facility
- Conduct searches of inmates and inspect their cells for contraband
- Monitor inmates behavior while in medical unit to ensure their safety and security
- Translate from English to Spanish to accommodate Spanish speaking inmates
- Respond to crisis situations as outlined by policy and procedures
- Patrol the interior and exterior of the facility
- Supervised inmate activities to maintain safety and order within the facility.
- Conducted regular inspections to identify security breaches and ensure compliance with protocols.
- Collaborated with law enforcement agencies to coordinate inmate transfers and ensure secure transportation.
- Implemented safety drills and training sessions to prepare staff for emergency situations effectively.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
DATA ENTRY MACHINE OPERATOR/CLERK
Elizabeth Police Department
Elizabeth NJ.
06.2001 - Current
- Perform varied complex clerical work involving the processing of official police documents such as Police Reports, Restraining Orders (Domestic and Drug related orders)
- Screen, review and verify police reports for accuracy and data entry
- Scan and file police reports under case number
- File arrest cards under defendant’s last name
- Utilized the keyboarding along with telephone, scan, copy and fax machines
- Process the initial intake of Firearm, Taxi and Peddles applications
- Utilize the Microfilm Machine
- Provide excellent customer’s service via telephone and at the department window
- Monitored and maintained equipment functionality to ensure optimal performance.
- Conducted routine inspections and performed preventative maintenance on machines.
- Provided feedback on equipment functionality to inform maintenance scheduling and procurement decisions.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
High School Diploma -
Union County College
Elizabeth New Jersey.06-2012
Data Entry Machine Operator
UCEDA INSTITUTE
Elizabeth NJ02.1998
Union County Correction Officer
PASSAIC COUNTY POLICE ACAMEY
Passaic, NJ08-2009
Auxiliary Police Officer
JOHN STAMBLER POLICE ACADEMY
Scotch Plains NJ04-2005
Skills
- Fluent in Spanish
- Audio Recorder
- Data Entry Machine Operator
- Customer Service
- Video recording proficiency
- Audio recording
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
Languages
Spanish
Full Professional
Timeline
911 Audio Transmission Recorder
Elizabeth Police Department
07.2011 - Current
Correction Officer
Union County Corrections Department
06.2008 - 08.2009
DATA ENTRY MACHINE OPERATOR/CLERK
Elizabeth Police Department
06.2001 - Current
High School Diploma -
Union County College
Data Entry Machine Operator
UCEDA INSTITUTE
Union County Correction Officer
PASSAIC COUNTY POLICE ACAMEY
Auxiliary Police Officer
JOHN STAMBLER POLICE ACADEMY