Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
LUZ MARTINEZ

LUZ MARTINEZ

Kissimmee,FL

Summary

Dynamic professional with extensive experience at Orlando Regional Medical Center, excelling in training development and customer service. Proven track record in enhancing patient satisfaction through effective onboarding and operational improvements. Skilled in Microsoft Office and adept at staff coordination, driving strategic solutions that elevate service quality and foster a positive patient experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

OFFICE & TRAINING COORDINATOR

Orlando Regional Medical Center
Kissimmee, USA
01.2020 - Current
  • Lead patient interviews for patient satisfaction.
  • Address and follow up on complaints, and feedback, driving solutions in improvement.
  • Generate insightful reports for strategic decisions.
  • Contribute to seamless onboarding by training new staff.
  • Improve operational procedures and craft personalized welcome letters.
  • Execute clerical tasks with precision.

CUSTOMER SERVICE & PATIENT EXPERIENCE SPECIALIST

Orlando Regional Medical Center
01.2013 - 01.2020
  • Conducted patient interviews to ensure satisfaction.
  • Followed-up on complaints and resolved service concerns.
  • Generated reports, and maintained high department satisfaction scores.

Education

High School Dilaoma -

Jose Maria Meija
Medellin, Colombia
12.2020

Security Officer License -

Acadenty of Public Safety & Security
Miami, FL
01.2014

High School Diploma -

Jose Maria Mejia
Medellin, Colombia
12.1994

Skills

  • Training & Customer Service
  • Training development
  • Onboarding processes
  • Customer service
  • Staff coordination
  • Systematic Filing
  • Administrative Expertise
  • Microsoft Office

Certification

  • T-CHEST
  • CNACC
  • CSCT
  • DOT
  • Security Officer License, Academy of Public Safety & Security, Miami, FL, 01/01/14

Languages

  • Español
  • English

Timeline

OFFICE & TRAINING COORDINATOR

Orlando Regional Medical Center
01.2020 - Current

CUSTOMER SERVICE & PATIENT EXPERIENCE SPECIALIST

Orlando Regional Medical Center
01.2013 - 01.2020

High School Dilaoma -

Jose Maria Meija

Security Officer License -

Acadenty of Public Safety & Security

High School Diploma -

Jose Maria Mejia

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LUZ MARTINEZ