Luz Mella
New York,NY
Summary
Detail-oriented professional experienced in loss prevention and pharmacy operations. Conducted surveillance monitoring and incident reporting, identifying theft through camera footage analysis and ensuring compliance with safety protocols. In pharmacy roles, verified patient information and processed prescriptions in line with regulatory standards. Communicated effectively with law enforcement and customers, enhancing service delivery.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Asset Protection Specialist
Target
New York, New York
10.2023 - Current
- Monitored Target sales floor and entrances for theft and suspicious activity.
- Reviewed camera footage to identify loss prevention concerns.
- Documented incidents and prepared detailed reports for Target leadership.
- Communicated with store team about safety and asset protection procedures.
- Assisted Target guests and team members during emergency situations.
- Collaborated with law enforcement on investigations and evidence review.
- Maintained accurate records of all incident reports, accident reports and criminal activity involving the store.
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Utilized effective communication skills to interact professionally with customers, colleagues and law enforcement personnel.
Pharmacy Technician
Capsule
New York, New York
04.2022 - 10.2023
- Filled prescriptions for Capsule digital pharmacy workflows
- Verified patient information and prescription details in pharmacy systems
- Processed insurance claims and resolved coverage issues
- Communicated with patients about refill requests and delivery updates
- Prepared medications for pharmacist review and final dispensing
- Managed inventory and stocked pharmacy supplies
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Store Clerk
Duane Reade Pharmacy
New York, New York
01.2020 - 10.2021
- Operated cash register for sales, returns, and payment processing at Duane Reade Pharmacy.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Assisted pharmacy customers with front-end questions and product location at Duane Reade Pharmacy.
- Handled price checks, item scans, and basic register troubleshooting at Duane Reade Pharmacy.
- Stocked shelves, faced merchandise, and rotated inventory throughout Duane Reade Pharmacy and sales floor.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Received deliveries and organized products in backroom for efficient storage. and organized backroom supplies for Duane Reade Pharmacy.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
Education
Harvest Collegiate High School
New York, NYSkills
- Surveillance monitoring
- Incident reporting
- Emergency response
- Law enforcement coordination
- Customer service
- Conflict resolution
- Attention to detail
Languages
English
Professional
Spanish
Professional
Timeline
Asset Protection Specialist
Target
10.2023 - Current
Pharmacy Technician
Capsule
04.2022 - 10.2023
Store Clerk
Duane Reade Pharmacy
01.2020 - 10.2021
Harvest Collegiate High School