Luz Morales
Certified Nurse Assistant
Tyler,TX
Summary
Approachable Hospice Aide dedicated to offering compassionate and sensitive companionship to patients and families. Experienced in leveraging tact, discretion and professionalism when addressing end-of-life situations. Offering exemplary organizational, time management and communication skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Hospice Aide
Heritage Hospice
Tyler, TX
05.2019 - Current
- Comforted family members, offered attentive listening and high level of emotional support.
- Positioned patients to provide comfort and promote better body alignment.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.p
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Customer Service Representative
Strategic Fulfillment Group
Big Sandy , TX
11.2013 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Private Home Caregiver
At-Home Health Care
Tyler , TX
01.2013 - 11.2013
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Developed rapport to create safe and trusting environment for care.
Education
Completed 100 Hours of Basic Training Aide Program -
Tyler Junior College/ West Campus
Tyler,TxHigh School Diploma -
John Tyler High School
Tyler, TX 08.1995 - 05.1998
Skills
Patient bathing and grooming
Bed transfers
Infectious disease protocols
Relationship building
Written and verbal communication
Recordkeeping
Medication Administration
Observing responses
Patient-focused care
Patient Assessments
Timeline
Hospice Aide
Heritage Hospice
05.2019 - Current
Customer Service Representative
Strategic Fulfillment Group
11.2013 - 05.2016
Private Home Caregiver
At-Home Health Care
01.2013 - 11.2013
High School Diploma -
John Tyler High School
08.1995 - 05.1998
Completed 100 Hours of Basic Training Aide Program -
Tyler Junior College/ West Campus