Luz Quinones
Rochester,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Spark Driver
Walmart
Rochester, NY
10.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Ensured all food safety regulations were followed in accordance with local health codes.
Customer Service Representative
Maximus Call Center
Rochester , NY
12.2022 - 10.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
FOH Team Leader
Chic-Fil-A
Irondequoit, NY
12.2021 - 07.2023
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
Server/Bartender
Tipico House Bar and Grill
Rochester, NY
07.2022 - 02.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Sub Shop Team Leader
Wegmans
Rochester, NY
02.2014 - 09.2017
- Collaborated with store managers to ensure the efficient operation of shop activities.
- Maintained accurate records of employees' attendance and performance.
- Provided training and guidance to team members on daily operations and procedures.
- Ensured compliance with health and safety regulations in the shop area.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO02-2025
High School Diploma -
James Monroe High School
Rochester, NY06-2015
Skills
- Equipment Operation
- Knife Skills
- English/Spanish Fluency
- Coaching
- Work Planning
Timeline
Spark Driver
Walmart
10.2023 - Current
Customer Service Representative
Maximus Call Center
12.2022 - 10.2023
Server/Bartender
Tipico House Bar and Grill
07.2022 - 02.2023
FOH Team Leader
Chic-Fil-A
12.2021 - 07.2023
Sub Shop Team Leader
Wegmans
02.2014 - 09.2017
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
James Monroe High School