Luz Sanchez
Tampa,FL
Summary
Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 20 years of employment managing telephone switchboards in medical settings. Known for commitment to efficiency and accuracy. Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines.
Overview
14
14
years of professional experience
Work History
Medical Scheduler
Florida Eye Specialist And Cataract Institute
04.2023 - 10.2023
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Service Coordinator
United Health Care
06.2022 - 12.2022
- Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
- Contacted insurance companies to verify coverage, deductibles and payments.
- Prepared patient charts by properly filing charts and transcribing pertinent information.
- Collaborated with team members to deliver quality health care to patients.
Front Desk Assistant
AdventHealth MedicalGroup
11.2019 - 06.2022
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Received, screened and routed incoming calls.
- Handled payment and bill processing, change giving and payment collecting for guests.
Medical Interpreter
Holyoke Medical Center
06.2014 - 05.2019
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Translated procedural information to facilitate understanding between doctors and patients.
Switch Board Opeerator
New England Orthopedic Surgeons
01.2010 - 03.2011
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Connected callers with appropriate professional, department, or business.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Certificate - Medical Interpreter
University of Massachusetts Amherst
Amherst, MA04.2011
Associates Degree - Medical Assistant
American Career Institute - Framingham
Framingham, MA02.2010
High School Diploma -
Luis Munoz Rivera
Salinas, P.R.05.1981
Skills
- Reservation Coordination
- Telephone Operations
- Multi-Line Phone Systems
- Filing Management
- Operating Switchboards
- Clerical Support
- Message Taking
- Answering Questions
- Fluent in Spanish and English
- Appointment Setting
- Strong Telephone Etiquette
- Excellent Verbal Communication Skills
- Typing Skills of 50 WPM
- Medical Terminology
- Referral Verification
- Insurance Verification
- Supply Ordering
- EHR Software
- Computer Proficiency
- Data Entry Software
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Scheduler
Florida Eye Specialist And Cataract Institute
04.2023 - 10.2023
Medical Service Coordinator
United Health Care
06.2022 - 12.2022
Front Desk Assistant
AdventHealth MedicalGroup
11.2019 - 06.2022
Medical Interpreter
Holyoke Medical Center
06.2014 - 05.2019
Switch Board Opeerator
New England Orthopedic Surgeons
01.2010 - 03.2011
Certificate - Medical Interpreter
University of Massachusetts Amherst
Associates Degree - Medical Assistant
American Career Institute - Framingham
High School Diploma -
Luis Munoz Rivera
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