Summary
Work History
Education
Skills
Languages
Timeline
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Luz Santibanez

Golden,CO

Summary

Dynamic customer service professional with extensive experience at Monarch Casino & Resort, adept at managing high-pressure situations and enhancing guest satisfaction. Skilled in POS software and effective time management, I consistently trained team members to uphold service excellence, contributing to a positive reputation and seamless operations in fast-paced environments.

Work History

Host/cashier

Monarch Casino & Resort
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.

Billing Coordinator

Ryder
  • Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
  • Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Collaborated with customers to resolve disputes.

Delivery Courier

American Expediting
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.

CSR/dispatcher

Metro Taxi Cab
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.

Education

General Studies

East High School
Denver, CO
05.2000

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Professional appearance
  • POS software
  • Greeting guests
  • Cleaning and sanitation
  • Phone etiquette
  • Guest seating
  • Safe food handling
  • Payment processing
  • Dining area maintenance

    • High volume dining

Languages

Spanish
Native or Bilingual

Timeline

Host/cashier

Monarch Casino & Resort

Billing Coordinator

Ryder

Delivery Courier

American Expediting

CSR/dispatcher

Metro Taxi Cab

General Studies

East High School

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Luz Santibanez