Luz Trent
Midland,TX
Summary
Focused individual with a background of exceptional customer service and community involvement. Seeking an entry-level position to utilize my experience through communication and service, written and verbal.
Overview
15
15
years of professional experience
Work History
Substitute Paraeducator, Special Education
ESS
Midland, TX
04.2022 - 12.2024
- Supervised small groups of students during recess, lunch, and other activities.
- Collaborated with school administrators, counselors, and other professionals to ensure that student's educational goals were met.
- Provided assistance to individuals or groups of students requiring extra support or reinforcement related to course content material.
- Communicated affirmatively and promoted positive attitudes with every student.
- Escorted students to restroom cafeteria, outside to playground.
- Answered student questions about course concepts.
Paraeducator, Special Education
Midland ISD
Midland, TX
12.2022 - 02.2024
- Assisted in developing behavior management plans that addressed the specific needs of each student.
- Participated in professional development workshops related to special education topics such as autism spectrum disorder, dyslexia or attention deficit hyperactivity disorder.
- Encouraged participation from all students by using positive reinforcement techniques.
- Supported students with personalized accommodations.
- Improved behavior with modification and positive reinforcement techniques.
- Monitored student needs and supported mobility-restricted students.
Waitress Supervisor
La Prietita Restaurant
Levelland, Texas
10.2009 - 11.2015
- Converted first-time customers to returning customers and increased customer return rate by 40% through friendly, reliable and accurate service.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Maintained accurate records of sales transactions and inventory levels.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Greeted customers, answered questions and recommended specials to increase profits.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Graduate -
Levelland High School
Skills
- Bilingual: Fluent in English and Spanish
- Leveraged a typing speed of 50 WPM to efficiently take detailed notes
- Excellent Communication and problem solving skills
- Able to multi-task in fast pace environment
- Self-motivated, and eager learner
- Entry level software knowledge
- Positive attitude while working with team
Languages
Bilingual Communicator Spanish/English
Timeline
Paraeducator, Special Education
Midland ISD
12.2022 - 02.2024
Substitute Paraeducator, Special Education
ESS
04.2022 - 12.2024
Waitress Supervisor
La Prietita Restaurant
10.2009 - 11.2015
Graduate -
Levelland High School