Luz Rivera
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Comfort Plus Caregivers
East Longmeadow
04.2023 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Administrative Assistant
Mercy Hospital Springfield
SPRINGFIELD
06.2018 - 02.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Medical Assisting
Porter And Chester Institute - Chicopee
Chicopee, MA05.2014
High School Diploma -
William J Dean Technical High School
Holyoke, MA06.1993
Skills
- Project Management
- Strategic Planning
- Customer Service
- Expense Reporting
- Performance Improvement
- Database Organization
- Filing and Data Archiving
- Scheduling and Calendar Management
- Documentation and Recordkeeping
- Professional and Mature
- Attendance Records Preparation
- Insurance Eligibility Verifications
- Microsoft Word
- Transporting Files
- Paperwork Drafting
- Microsoft Outlook
- Data Entry
- Workflow Planning
- Patient Scheduling
- Billing and Coding
- Database Entry
- Data Entry Documentation
- Appointment Scheduling
- Staff Training and Development
- Scheduling
- Insurance Processing
- Office Administration
- Microsoft Excel
- Mail Handling
Languages
Spanish
Native/ Bilingual
Certification
- Medical Assistant, Porter and Chester - 2014
Timeline
Administrative Assistant
Comfort Plus Caregivers
04.2023 - Current
Administrative Assistant
Mercy Hospital Springfield
06.2018 - 02.2023
Medical Assisting
Porter And Chester Institute - Chicopee
High School Diploma -
William J Dean Technical High School