Luz C Estrada
Winnemucca
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Whistlin Jacks Lodge
04.2024 - 01.2026
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Supervised staff performance, providing coaching to enhance customer service skills.
- Developed employee schedules, optimizing labor costs while meeting customer demand.
- Trained new hires on store policies, procedures, and operational best practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Receptionist
Whistlin Jacks Lodge
04.2024 - 01.2026
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance guest experience and service delivery.
- Maintained appointment schedules, effectively managing reservations and meeting requests.
- Assisted guests with inquiries, providing information on lodge amenities and local attractions.
- Trained new staff on reception protocols and customer service best practices to ensure consistency.
- Resolved guest complaints promptly, enhancing satisfaction through effective problem-solving techniques.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Quality Control Inspector
Winnemucca Farms
09.2019 - 03.2020
- Conducted detailed inspections of products to ensure compliance with quality standards.
- Identified defects and non-conformance issues, implementing corrective actions to improve product reliability.
- Analyzed inspection data to identify trends, leading to process enhancements that reduced rework rates.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Cashier
Sawtooth Station
08.2017 - 12.2018
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Potato Picker
Winnemucca Farms
04.2015 - 10.2015
- Monitored crop quality to ensure compliance with agricultural standards.
- Ensured timely completion of daily tasks by prioritizing work responsibilities and maintaining a consistent pace throughout the day.
- Maximized yield during harvest season by carefully identifying matured potatoes for collection and avoiding damage to plants.
Education
No Degree -
Battle Mountain High School
Battle Mountain, NVSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Training and mentoring
- Friendly and positive
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- POS systems
- Supply ordering
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Whistlin Jacks Lodge
04.2024 - 01.2026
Receptionist
Whistlin Jacks Lodge
04.2024 - 01.2026
Quality Control Inspector
Winnemucca Farms
09.2019 - 03.2020
Cashier
Sawtooth Station
08.2017 - 12.2018
Potato Picker
Winnemucca Farms
04.2015 - 10.2015
No Degree -
Battle Mountain High School