LUZ CELESTE ALVARADO
Gibsonton,FL
Summary
Achieved high levels of customer satisfaction through bilingual support in logistics and warehouse management over 5 years. Directed training programs to enhance team performance and resolve intricate operational issues. Focused on applying developed skills in patient care and phlebotomy to improve service delivery and patient outcomes.
Overview
9
9
years of professional experience
Work History
Warehouse Associate Tier 1
Amazon TPA1
05.2021 - Current
- Trained and mentored 100+ new associates as an Ambassador, significantly contributing to team performance and the success of TAZ cross-training projects.
- Operate in multiple indirect roles (SLAM, Waterspider, Problem Solver) with consistent recognition for quality and efficiency.
- Achieved high performance metrics in cross-trained areas including AFE and Pick Path since March 2023.
Customer Service Representative
Spectrum
12.2019 - 04.2021
- Resolved billing inquiries and upsold internet and cable services, contributing to customer satisfaction and revenue growth.
- Successfully added new service lines and managed customer escalations with a focus on empathy and resolution.
Warehouse Associate
Amazon
09.2017 - 10.2019
- Started as an inbound stowing associate; cross-trained into outbound picking in May 2018.
- Consistently exceeded team goals and processed over 5,000 units in a single shift while on pick path.
Education
CCMA, EKG, Phlebotomy Certifications -
Hillsborough Community College
Tampa, FL06.2026
BLS/AHA Certification -
Hillsborough Community College
Tampa, FL02.2026
NCCT Phlebotomy Certification -
CNA Training And Testing Center
Brandon03.2025
Patient Care Technician Training - CNA, Phlebotomy, EKG
09.2019
High School Diploma - General Education
05.2017
Skills
- Venipuncture
- Specimen Storage
Infection Control
Specimen Handling Safety
CPR & First Aid
HIPAA Compliance
Customer Service
Excellent Work Ethic
- Typing: 60 WPM
- Able to lift 49 lbs unassisted
- English- native proficiency
- Spanish - intermediate proficiency
Blood Collection
Inventory Control
Administrative & Physical:
Language(s)
Timeline
Warehouse Associate Tier 1
Amazon TPA1
05.2021 - Current
Customer Service Representative
Spectrum
12.2019 - 04.2021
Warehouse Associate
Amazon
09.2017 - 10.2019
High School Diploma - General Education
Patient Care Technician Training - CNA, Phlebotomy, EKG
CCMA, EKG, Phlebotomy Certifications -
Hillsborough Community College
BLS/AHA Certification -
Hillsborough Community College
NCCT Phlebotomy Certification -
CNA Training And Testing Center