Shamekia Davila
Kannapolis,NC
Summary
Dedicated and highly experienced healthcare professional with an extensive two-decade tenure in diverse healthcare environments, including hospitals, outpatient labs, and insurance settings. Currently seeking a Member Support Associate position to leverage my vast expertise in providing exemplary service and support to patients, healthcare providers, and various support departments. Proficient in executing venipunctures, capillary punctures, and meticulous documentation. Possesses a comprehensive understanding of medical terminology, adept infection control procedures, and precise data entry skills. Adept at managing time effectively to handle multiple responsibilities simultaneously. Proven track record in training and mentoring, having successfully guided new hires, medical students, and physician office personnel in blood collection techniques.
Overview
20
20
years of professional experience
Work History
Tier 1 Technical Support Specialist
Volt Workforce Solutions
03.2024 - Current
- Offering prompt and efficient technical assistance to resolve issues related to EMR applications, ensuring minimal disruption to healthcare workflows. This involves diagnosing and troubleshooting software and hardware problems, as well as providing guidance on system functionality and usage.
- Delivering superior customer service to providers, end users, and patients by actively listening to their concerns, empathizing with their needs, and providing clear and concise solutions. To ensure a positive and satisfactory experience for all stakeholders, fostering trust and confidence in our support services.
- Collaborating closely with internal teams and external vendors to address complex technical issues and escalate unresolved issues as necessary. Committed to resolving challenges promptly and effectively, leveraging my technical expertise and problem-solving skills to achieve optimal outcomes.
- Conducting training sessions and workshops to educate users on best practices for using EMR applications, optimizing system utilization, and maximizing productivity. Empowering users with knowledge and skills they need to leverage technology effectively in their daily workflows.
- Maintaining accurate records of support interactions, including details of issues reported, troubleshooting steps taken, and resolutions provided. Generate regular reports to track support metrics, identify trends, and make data-driven recommendations for process improvements.
- Providing remote support services to users located across various geographical locations, utilizing remote desktop tools and virtual collaboration platforms to troubleshoot issues and deliver timely assistance. My ability to effectively communicate and troubleshoot remotely enables seamless support delivery regardless of location.
- Upheld high standards of technical excellence and customer service, thereby contributing to efficient functioning of EMR systems and ultimately enhancing the delivery of quality healthcare services.
Outpatient Phlebotomist
Labcorp
01.2018 - 05.2022
- Proficient in over venipuncture and capillary blood collection techniques for outpatient settings.
- Ensure patient comfort and safety during blood collection procedures.
- Accurate and efficient labeling, handling, and processing of collected specimens.
- Strong communication and interpersonal skills, providing compassionate
and professional patient care. - Utilized softwares Touch, Allscripts, and Epic systems to document
procedures.
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·
Phlebotomist Level 1 Hospital
UMass Memorial Medical Center
01.2008 - 01.2018
- Demonstrated expertise in collecting Blood specimens from hospitalized patients with diverse medical conditions.
- Outpatient Phlebotomist: Successfully obtained Blood samples from patients of all ages in a fast-paced clinic setting.
- Inpatient Phlebotomist: Demonstrated expertise in collecting Blood specimens from hospitalized patients with diverse medical conditions.
- Proficient in venipuncture techniques, maintaining accurate documentation, and ensuring patient safety throughout the procedure.
- Collaborated effectively with healthcare professionals to facilitate the collection and processing of blood samples for diagnostic testing.
- Documented and maintained medical information using Epic's Beaker and Rover systems.
- Previously utilized MediTech, Metricom, and Allscripts software.
- Registered patients and processed lab orders for the Outpatient Lab, maintaining accurate records.
Mobile Phlebotomist For Military
Interim Health Care
01.2004 - 01.2014
- Traveled to military bases in Massachusetts and Rhode Island to collect Blood specimens for specific tests, annual physicals, and pre-deployment Health records.
- Accurately labeled, centrifuged, and packaged specimens for transportation via Fedex
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
Education
Information Technology Certicate - Informational Technology
Course Careers
10.2023
Certified Phlebotomy Certificate - Phlebotomy
Quinsigamond Community College
Worcester, MA12.2003
Skills
- Customer service
- Problem-solving
- Venipuncture
- Specimen handling
- Patient care
- Data entry
- Medical terminology
- Infection control
- Lab equipment
- CPR certification
- Communication skills
- Software systems
- Touch
- MediTech
- AllScripts
- Epic
- Beaker
- Rover
- Microsoft Azure
- Ticketing Systems
- Virtual Private Networks
- Active Directory
- Domain Name System
- Network Protocols
Timeline
Tier 1 Technical Support Specialist
Volt Workforce Solutions
03.2024 - Current
Outpatient Phlebotomist
Labcorp
01.2018 - 05.2022
Phlebotomist Level 1 Hospital
UMass Memorial Medical Center
01.2008 - 01.2018
Mobile Phlebotomist For Military
Interim Health Care
01.2004 - 01.2014
Information Technology Certicate - Informational Technology
Course Careers
Certified Phlebotomy Certificate - Phlebotomy
Quinsigamond Community College