Thomas Scott

A professional,articulate and courteous professional with one on one experience in performing diagnostics and resolving customers technical problems via telephone, e-mail and one to one. I have a proven track record of successfully finding the root causes of problems, resolving them and forwarding suggestions . A problem solver who enjoys a challenge, work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem-solving skills and allowed me to continue to develop knowledge and leadership.

Experienced in managing difficult logistical issues in stressful situations while providing excellent customer service. Successfully executed accountability of government property through periodic compliance inventory and audits. Proudly Served in the U.S Army as Logistics coordinator. Front-End Manager, Account recoveries specialist and project specialist where I was required to speak with many people from different backgrounds and assisted with making decisions on purchasing high dollar value items as well as processing credit orders and installations.

CERTIFICATIONS: CompTIA Security Plus Certified ,CompTIA A + Certified, CompTIA Network Plus, Professional Scrum master PSM-I

Operating Systems: Windows 10, Windows 11, Windows Server 2016/2019 Software

Networks/Protocol: LAN/WAN, DNS, DHCP, POP3, SMTP, TELNET, VPN

Hardware: Laptops, Workstations & Server (HP, Dell, Micron), RAID, SCSI, CPUs RAM, HDD i.e., SATA, and CD-ROM, CD-R, CD-RW, DVD, DVD-ROM, video/audio;Intel, AMD, Compaq, Dell, Gateway, and HP Hardware; Network Cards, Memory, Printers, Plotters and Scanners.

Software: McAfee,MS office Suite, Microsoft Office 365, Adobe Acrobat/Photoshop/Illustrator, various anti-virus suites ,PBUSE Property Book Unit Supply Enhance,LOGSA Logistic Support Activity ,LIW logistics Information Warehouse ULLS-G Unit level Logistics Supply Ground ,SAMS Standard Army Maintenance system ,SARRAS Standard Army Retail Supply System , IMS Information Management System, Remedy Ticketing System, WinZip ,Zoom Microsoft Teams. 

Vendor relationship management

Support Ticket System Management
Organization and Time Management
Customer service expert
Team Player
Critical Thinking
Cultural Awareness
Attention to Detail
Skilled multi-tasker