Wendell Robinson
Jeffersonville,IN
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
25
25
years of professional experience
Work History
Tier 1 Technical Support Specialist
Compucom
10.2019 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
WIPC Technical Support Specialist
West IP Communications
12.2014 - 10.2019
- Troubleshoot VOIP Phones and VPN’s
- Assist with device client software installation
- Troubleshoot reachability issues, websites and IP’s, software
- Exceeds expectations in answering incoming client calls involving questions or issues
- Exceeds expectations in accurately documenting and closing trouble tickets
Technical Service Representative
Insight/Charter Communications
05.2011 - 12.2014
- Provided excellent customer service
- Conducted troubleshooting procedures concerning internet and phone connections
- Administered instructions in succession to resolve customer issues
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
Loss Prevention Detective
Meijer
01.2008 - 03.2011
- Performed asset protection and recovery procedures
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Streamlined shrink management program and trained Loss Prevention Officers.
- Managed evidence obtained during investigations
- Interviewed employees and suspects and drafted reports to assist law enforcement.
Operations Supervisor & Night Manager
Brantley Security
09.2005 - 10.2006
- Supervised seven parking facilities
- Supervised a team of 10 staff members
- Maintained daily accounting and bookkeeping
- Trained and mentored new and existing staff to achieve best practices.
Human Resources Specialist
United States Army
07.1998 - 07.2005
- Supervised a team of 10-15 soldiers
- Processed transfer recommendations and personnel files
- Created reports of soldiers in theatre and their status
- Basic soldiering
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, INSkills
- Customer Service
- Technical Documentation
- Application Support
- Incoming Call Management
Timeline
Tier 1 Technical Support Specialist
Compucom
10.2019 - Current
WIPC Technical Support Specialist
West IP Communications
12.2014 - 10.2019
Technical Service Representative
Insight/Charter Communications
05.2011 - 12.2014
Loss Prevention Detective
Meijer
01.2008 - 03.2011
Operations Supervisor & Night Manager
Brantley Security
09.2005 - 10.2006
Human Resources Specialist
United States Army
07.1998 - 07.2005
High School Diploma -
Jeffersonville High School
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