Summary
Overview
Work History
Education
Skills
Timeline
Generic
Luzdeynis Menendez

Luzdeynis Menendez

Miami

Summary

Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures.

Overview

20
20
years of professional experience
2011
2011
years of post-secondary education

Work History

Security Officer

Subcontractor
Miami
11.2018 - Current
  • Worked with multiple security companies: Nation Security, Centurion Security Services, Triton/Garda World Security, Paramount Security, S.A.F.E. Management, Allied Universal, Florida Force Protection, V.O.K. Protective Services Inc.
  • Conducted patrols, monitored security systems, and responded to emergencies.
  • Provided excellent customer service while maintaining a safe environment.
  • Completed detailed incident reports.

Case Manager

Sears Holdings Center
Winter Park
07.2017 - 09.2018
  • Managed and escalated legal cases to improve collection efforts.
  • Protected company interests through proper case handling.

Quality Assurance Coordinator

Medicare & Medicaid - By Change Healthcare
Weston
02.2017 - 07.2017
  • Ensured compliance documentation was 100% accurate.
  • Increased client retention by addressing issues proactively.

Call Center Agent / Customer Service Representative

Med Group
Doral
10.2014 - 02.2017
  • Handled inbound and outbound calls for 9 Med Group locations (Medicare & Medicaid).
  • Provided solutions to client concerns and maintained satisfaction.

Manager Assistant

Catering By DaLour Food Service
Miami Gardens
04.2009 - 09.2014
  • Coordinated banquet, wedding, and corporate event catering.

Assistant

Hialeah Housing Association
Hialeah
09.2005 - 10.2007
  • Provided administrative support and organized office files.
  • Answered calls and assisted with daily operations.

Education

Computer And Information Systems Security

RYCO SECURITY SCHOOL INC.
09.2018 - 09.2018

Associate of Arts - Culinary Arts

Le Cordon Bleu
Miramar, FL
09.2009 - 04.2011

Hialeah Miami Lake Senior High School
Hialeah, FL

Skills

  • FLUENT IN [LANGUAGE]
  • First aid and CPR certified
  • Customer service
  • Case management
  • CCTV monitoring
  • Dispatch operations
  • Fire safety training
  • Cybersecurity awareness
  • Interior and exterior patrol
  • Incident reporting
  • Problem solving
  • Metal detector operation
  • Conflict de-escalation
  • Microsoft Office
  • Organizational skills and attention to detail

Timeline

Security Officer

Subcontractor
11.2018 - Current

Computer And Information Systems Security

RYCO SECURITY SCHOOL INC.
09.2018 - 09.2018

Case Manager

Sears Holdings Center
07.2017 - 09.2018

Quality Assurance Coordinator

Medicare & Medicaid - By Change Healthcare
02.2017 - 07.2017

Call Center Agent / Customer Service Representative

Med Group
10.2014 - 02.2017

Associate of Arts - Culinary Arts

Le Cordon Bleu
09.2009 - 04.2011

Manager Assistant

Catering By DaLour Food Service
04.2009 - 09.2014

Assistant

Hialeah Housing Association
09.2005 - 10.2007

Hialeah Miami Lake Senior High School