Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luz E Penagos

Sales Agent
Corona,NY

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Personable Real State with highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Sales Agent

Winzone Realty Inc
01.2009 - Current
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Managed largest region for organization from initial contact through to closing and servicing.
  • Increased sales and customer satisfaction through personalized servicing.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Developed and implemented sales strategies to increase profits.

Real State Agent

Platinum Homes Realty
06.2006 - 12.2008
  • Negotiated, facilitated, and managed real estate transactions.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.

Education

No Degree -

Long Island Board of Realtors
Babylon, NY
05.2001 -

High School Diploma -

Simon Bolivar
Colombia
05.2001 -

Skills

    Strategy Development

Paperwork Processing

Product Demonstrations

Call Control

Customer Assistance

Key Relationship Management

Client Relations

Sales Strategies

Client Analysis

Contract Preparation

Making Offers

Timeline

Sales Agent

Winzone Realty Inc
01.2009 - Current

Real State Agent

Platinum Homes Realty
06.2006 - 12.2008

No Degree -

Long Island Board of Realtors
05.2001 -

High School Diploma -

Simon Bolivar
05.2001 -
Luz E PenagosSales Agent