Luzelena Alarcon
7373 Husker Circle Unit 103,NE
Summary
With expertise in crisis intervention and active listening, I excelled at the Department of Health and Human Services, enhancing patient safety and well-being. Successfully led teams at Culver's Restaurant, improving service efficiency. Adept at fostering collaboration and problem-solving, I drive impactful results through strategic decision-making and effective communication.
Overview
7
7
years of professional experience
Work History
Mental Health Specialist
Department of Health and Human Services
Lincoln, NE
02.2025 - Current
- Assisted adult patients in maintaining personal safety and well-being.
- Maintained a secure and supportive living environment for residents.
- Promoted engagement in treatment programs and demonstrated positive interpersonal skills.
- Recorded observations and identified areas for improvement.
- Provided crisis intervention services, including de-escalation techniques and safety planning.
- Documented client interactions and treatment outcomes in electronic health records systems.
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Developed rapport with diverse patient populations, fostering trust and open communication.
Manager
Culver's Restaurant
Lincoln, NE
02.2019 - 09.2025
- Led daily operations to ensure high-quality food service and customer satisfaction.
- Analyzed customer feedback to identify areas for improvement in service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Psychology And Sociology
University of Nebraska, Lincoln
Lincoln, NE05-2024
Skills
- Crisis intervention
- Teamwork
- Problem-solving
- Organizational skills
- Active listening
- Adaptability and flexibility
- Customer service
- Decision-making
- Verbal and written communication
- Documentation and reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mental Health Specialist
Department of Health and Human Services
02.2025 - Current
Manager
Culver's Restaurant
02.2019 - 09.2025
Bachelor of Science - Psychology And Sociology
University of Nebraska, Lincoln