Luzelva Delgado-Esquivel
Children’s Hospital Los Angeles CHLA
Duarte,CA
1
Certification
28
years of professional experience
Hardworking, organized, punctual, reliable with strong time-management skills. Detail-oriented, with great people skills. Excellent teamwork ability and work ethics as well as Spanish speaking.
Work History
Patient Services Representative II
4 Years 11 Months- Answering patient calls, schedule appointments, and confirm future appointments
- Complete financial clearance and authorization request duties to: CCS, HMO’s, MMC
- Update patient demographics and insurance information
Patient Account Coordinator
6 Months- Input all patients demographics including verification of insurance information through health care portals and by phone.
- Handle all patient’s incoming calls regarding their accounts, and resolved any issues they may have
- Call patients to settle past due balances
- Take patient’s payments through PayJunction and entered all notes in ECW program
- Scan all patient documents in its appropriate area
- Transfer patient’s credits to outstanding balances or provided documents for patient over payments
Medical Insurance Biller
2 Months- Medical Insurance Biller Internship/externship of 180 hours.
- Verify insurance eligibility and benefits both by telephone and health care portals.
- Accurately input encounter form procedures, E/M procedure codes, telehealth codes, diagnosis codes, modifiers, hospital procedures and patient information into billing software (Compulink Advantage Cloud) to generate up-to-date invoices.
- Collect, post and manage patient account payments.
- Provide respectful assistance to all parties, including patients, staff members and insurance company representatives.
Salon Receptionist/ Assistant Office Manager
21 Years 1 Month- Schedule, reschedule, and confirm appointments.
- Greeting guests and members upon arrival to create positive first impressions.
- Input client information into the booking system accurately and completely to chart
Education
Trade School - Medical Insurance Billing
GED
Skills
Multi-task and time management
Multi-line telephone and data entry skills
Cash Management
Knowledgeable with CCS/HMO Authorization
Friendly and positive attitude
Patient scheduling and insurance verification
Computer Skills
Knowledgeable on Recondo in STAR
Certification
AMCA Biller and Coder
Timeline
Patient Services Representative II
Children’s Hospital Los Angeles CHLA
11.2021 - CurrentRead More
Patient Account Coordinator
Orthopedic Surgery Specialist OSS
04.2021 - 10.2021Read More
Medical Insurance Biller
Foothill Urogenital Health
01.2021 - 03.2021Read More
Salon Receptionist/ Assistant Office Manager
Nuovo Studio For Hair
02.1999 - 03.2020Read More
Pasadena High School
GED
Read More
North-West College
Trade School from Medical Insurance Billing
Read More