Luzevelia Carreon
McAllen,TX
Summary
I am a driven, caring, Polite, and professional Call Center Representative/PT advocate. I successfully apply strong communication and problem-resolution skills to each customer issue. I have a solid history of surpassing productivity and quality targets in high-volume settings. I am skilled in building long-lasting, loyal customer relationships.
Overview
16
16
years of professional experience
Work History
Call Center Representative
Whole Woman's Health LLC
07.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Medical Assistant
Whole Womans Health LLC
11.2007 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- MD Assist
- Venipuncture
Education
No Degree - Medical Assisting
San Antonio Careers Medical And Dental Assistant
McAllen, TX12.2006
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
Languages
Spanish
Professional Working
Timeline
Call Center Representative
Whole Woman's Health LLC
07.2022 - Current
Medical Assistant
Whole Womans Health LLC
11.2007 - 07.2022
No Degree - Medical Assisting
San Antonio Careers Medical And Dental Assistant