Luzia Galosi

• Worked with DoD military treatment facilities to develop and implement patient safety practices to drive National Surgical Quality Improvements by 4% decrease in surgical site infections.
• Collaborated with leadership to define project scopes, objectives, and deliverables aligned with command goals and policies.
• Drove implementation of formal Six Sigma programs. Example, current state to future state, identified 64% reduction of process and product variations.
• Led training sessions, as Adjunct Faculty Instructor, to empower staff in adopting process improvement methodologies to excel and exceed command metrics and policy demands.
• Implemented change management practices that minimized resistance and maximized employee engagement during transitions and adoption of new regulations, policies, processes and systems.
• Mitigated risk factors within processes by conducting thorough audits on a regular basis at multiple military treatment facilities across United States.

• Facilitated communication between Civilian Pay and Information Systems departments to enhance collaboration and streamline processes utilizing Agile methodology.
• Developed and deployed over 20 program testing environments for internal and external customer prior release of system and software design change to gain customer approval and or redesign requirements.

I recognized the knowledge gap within small to mid-sized businesses, in global trade policy and government compliance. This led to my own consulting business to educate and assist those in need. By socialization, my customer base grew.

• Advised clients on regulatory requirements, ensuring adherence to industry standards and best practices.
• Led strategic initiatives to enhance operational efficiency and reduce risks across client projects.

• Directed and managed external audits and inspections conducted at international vendor sites with U.S. Customs agents, ensuring timely responses and remediation of identified issues.
• Conducted risk assessments with overseas suppliers to identify potential compliance issues.
• Featured keynote speaker at internal and external conferences. Topics included: Customs Trade Partnership Against Terrorism (CTPAT); International Traffic in Arms Regulations (ITAR), International Terms of Sale.
• Company instructor for ITAR; CTPAT; Lean and Six Sigma methodology; Certified American Red Cross Instructor.

• Managed sales team of 12, fostering professional development and support to exceed company targets.
• Managed complex negotiations with key large accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
• Established performance metrics to evaluate sales strategies and align team objectives with organizational goals.
• Early in my career, I collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services. I connected with prospects through trade shows and local-area networking.