Luz J. Lopez Orta
Gilbert,AZ
Summary
Proven Sales & Services Representative at Firstbank, adept in customer relationship management and cross-selling techniques. Enhanced service delivery by streamlining processes, contributing to significant business expansion. Excelled in fostering team cohesion and improving customer experiences through effective conflict resolution and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Sales & Services Representative
Firstbank
Puerto Rico
08.2001 - 11.2018
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
- Identified opportunities for upselling products or services, driving revenue growth and business expansion.
Education
BBA - Marketing
Metropolitan University
San Juan, PRSkills
Strong Work Ethic
Cross-selling techniques
Up-selling strategies
Customer Service
Multitasking and Organization
Quality Inspection
Customer Relationship Management
Conflict Resolution
Time Management
Guidance and planning to decorate homes and social activities
My hobby is based on people who approach me for advice and help with colors and decoration trends and how to organize your home. The same for the activities, most are dinners and birthdays.
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Sales & Services Representative
Firstbank
08.2001 - 11.2018
BBA - Marketing
Metropolitan University