Luz Jorge
Student Intern
The Bronx,NY
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Summary
Dedicated Student Intern with 7 years of education in mental health treatment and research. Competent in identifying disorders of the mind and personality while seeking to refine clinical skills through continuing education and professional experience. Adept at SPSS use, accurate data-entry, and active listening.
Work History
Sales Specialist
Victoria’s Secret
The Bronx, NY
06.2014 - 12.2020
- Achieved recognition as employee of the month from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Promoted to Sales Specialist within 6 months
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Used POS system to research customer accounts to determine whether credits or adjustments needed to be made.
- Recorded inventory sales into organization's weekly income report.
- Upsold products and services to increase company revenue by 10% beyond quarterly targets.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Increased regional market sales plan 10% within 12 months.
Manager's Assistant
GP Hair Salon
The Bronx, NY
08.2015 - 11.2017
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Increased sales 42% in a month by driving operational efficiencies and building excellent customer rapport.
Service Desk Team Lead
The Burrito Shop
New York, NY
02.2015 - 06.2016
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Discussed customer concerns regarding product usage or billing to promote improved user experience.
- Created timetables and production commitments using data from sales forecasts.
- Accurately recorded discrepancies of damaged parcels.
Service Crew Member
McDonald's
Yonkers, NY
06.2012 - 12.2013
- Troubleshot issues with POS equipment, increasing lifespan of tools through preventive maintenance and repairs.
- Monitored food supply inventory and ordered more before running out to maintain smooth and efficient workdays.
- Recorded detailed daily progress notes in Microsoft Excel, keeping track of daily issues, productivity and supplies used.
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
Education
Post-Baccauralurette - Psychiatry
Columbia University In The City Of New York
New York, NY 09.2020 - 06.2024
Bachelor of Arts - Psychology
Lehman College Of The City University Of New York
The Bronx, NY 08.2014 - 06.2020
Skills
Psychological Test Batteries
Group Dynamics
Statistical analysis
Research management
Data Collection
Detail-oriented
Flexible & Adaptable
Analytical skills
Teambuilding
SPSS, POS, Microsoft software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Post-Baccauralurette - Psychiatry
Columbia University In The City Of New York
09.2020 - 06.2024
Manager's Assistant
GP Hair Salon
08.2015 - 11.2017
Service Desk Team Lead
The Burrito Shop
02.2015 - 06.2016
Bachelor of Arts - Psychology
Lehman College Of The City University Of New York
08.2014 - 06.2020
Sales Specialist
Victoria’s Secret
06.2014 - 12.2020
Service Crew Member
McDonald's
06.2012 - 12.2013