Luzleidy Hernandez
Brooklyn,NY
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Sales Floor Associate Cashier
IDEAL
2036 Bedford Ave Brooklyn New York 11226
05.2021 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Provided training for new hires, improving their competency in sales techniques and store policies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
Salesperson
Verizon
01.2021 - 04.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Receptionist
Creaciones Beauty Salon
1276 Bedford Ave Brooklyn New York 11226
09.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Babysitter
Vega Family
Brooklyn NY
04.2020 - 08.2020
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
Education
Associate of Science - Science For Health
Borough of Manhattan Community College
199 Chambers St New York 1000712.2024
Skills
- Reliability and punctuality
- Cash handling expertise
- Professional Appearance
- Upselling strategies
- Teamwork and Collaboration
- Time Management
- FLUENT IN SPANISH
- Critical Thinking
- Customer service excellence
- Team Collaboration
- Task Prioritization
- Customer Assistance
Timeline
Sales Floor Associate Cashier
IDEAL
05.2021 - Current
Salesperson
Verizon
01.2021 - 04.2021
Receptionist
Creaciones Beauty Salon
09.2020 - 12.2020
Babysitter
Vega Family
04.2020 - 08.2020
Associate of Science - Science For Health
Borough of Manhattan Community College