Luz M Campos
Sanford,NC
Summary
Dedicated and detail-oriented customer service professional with 10+ years of experience providing top-notch support to customers through phone, email, and chat. Proven ability to resolve complex issues efficiently and effectively. Seeking a work-from-home remote role that leverages my skills and experience to deliver exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Instructor
Lifetime
08.2022 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems. Along with communicating with parents/guardians.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Informed members of beneficial perks and events for members and the club bringing up numbers with promotion.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Dental Assistant
Air Force
04.2018 - 11.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency. Time Management.
Barista
Kathys Java
08.2016 - 04.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Customer Service Representative
Lidl US
02.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Restaurant Waiter
Buffalo Wild Wings
07.2015 - 02.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
No Degree - Dental Assisting
Inter-American Air Forces Academy
San Antonio, TX06.2018
Associate of Arts -
Central Carolina Community College
Sanford, NC05.2018
High School Diploma -
Western Harnett High School
Lillington, NC05.2015
Skills
- Strong Professional Communication Skills, Intrapersonal Skills
- Recordkeeping and Scheduling
- Time Management, Multitasking
- Problem-solving abilities, Critical Thinking, Analytical Skills
- Proficient in Microsoft Office Suite, Zen Desk, Data Entry
- Office Administration, Database Administration
- Quality Assurance, Ability to work in fast paced enviornmet
- Bilingual Communications
- Familiarity with Online Chat Platforms
Additional Information
References upon request.
Timeline
Instructor
Lifetime
08.2022 - Current
Dental Assistant
Air Force
04.2018 - 11.2021
Barista
Kathys Java
08.2016 - 04.2018
Customer Service Representative
Lidl US
02.2016 - 04.2018
Restaurant Waiter
Buffalo Wild Wings
07.2015 - 02.2017
No Degree - Dental Assisting
Inter-American Air Forces Academy
Associate of Arts -
Central Carolina Community College
High School Diploma -
Western Harnett High School