Luzmari Chinea
New Castle,DE
Summary
Compassionate professional known for strong multitasking and empathy in customer interactions. Expertise in managing sensitive information and enhancing client satisfaction through effective communication and education.
Overview
12
12
years of professional experience
Work History
Optician; Key Holder
AmericasBest
Boothwyn, PA
11.2021 - Current
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Managed daily operations, ensuring efficient opening and closing procedures.
- Collaborated with team members to maintain optimal inventory levels of eyewear products.
- Educated clients on proper lens care and maintenance to enhance product longevity.
- Supervised sales associates, providing training on customer service and product knowledge.
Customer Service Representative
Wallace Insurance
Wilmington, DE
08.2018 - 03.2020
- Resolved customer inquiries regarding policy details and claims processing.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
Pediatric Medical Assistant
Crozer Hospital
Chester, PA
06.2016 - 08.2018
- Assisted pediatricians in conducting patient examinations and administering vaccinations.
- Coordinated patient scheduling and maintained accurate medical records for efficiency.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
Pediatric Medical Assistant
Health Care For Children
Elkton, MD
11.2014 - 06.2016
- Educated families on treatment plans, medications, and preventive care strategies.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Administered vaccinations and medications for the timely delivery of essential treatments.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
Medical Assistant
Got-A-Doc Urgent Care
Elkton, MD
09.2013 - 11.2014
- Assisted healthcare providers with patient intake, examinations, and procedures, ensuring optimal care and accurate documentation/data entry
- Adhered to strict HIPAA guidelines to protect patient privacy while obtaining medical history, history information, and symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient outcomes by conducting thorough medical histories and physical examinations in a fast-paced urgent care setting.
Education
High School Diploma -
Avon Grove High School
West Grove, PA01-2010
Certificate of Completion - Medical Assistant Program
Harris School of Business
DE01-2013
Skills
- Medical office procedures
- Data entry proficiency
- HIPAA compliance
- Appointment scheduling
- Empathy and patience
- Delegation and supervision
- Multitasking efficiency
- Building client relationships
Timeline
Optician; Key Holder
AmericasBest
11.2021 - Current
Customer Service Representative
Wallace Insurance
08.2018 - 03.2020
Pediatric Medical Assistant
Crozer Hospital
06.2016 - 08.2018
Pediatric Medical Assistant
Health Care For Children
11.2014 - 06.2016
Medical Assistant
Got-A-Doc Urgent Care
09.2013 - 11.2014
High School Diploma -
Avon Grove High School
Certificate of Completion - Medical Assistant Program
Harris School of Business