PRISCILLA ESCARENO
Katy,TX
Summary
Retail professional and Childcare provider skilled in enhancing customer satisfaction through effective communication and multitasking. Proven ability to drive operational efficiency in diverse environments while fostering positive relationships with clients and colleagues. Expertise in administrative support and maintaining attention to detail.
Overview
14
14
years of professional experience
Work History
Optician/Third Key Holder
Americas Best Contacts And Eyeclasses
Richmond, TX
11.2024 - Current
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance.
- Repaired broken frames using specialty tools and equipment.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Cultivated strong customer relationships, resulting in increased loyalty and repeat visits.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Directed daily operations to ensure efficient workflow and team collaboration.
- Conducted store opening procedures to ensure readiness for daily operations. and closing procedures followed established procedures.
- Supervised bank deposits and security procedures to support store opening and closing.
- Prepared detailed reports regarding sales performance, operational issues, customer feedback.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Collaborated with management to determine key tasks and delegate to staff members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Childcare Provider
Child Caretaker
Katy, TX
02.2019 - 11.2024
- Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun.
- Organized activities such as games, arts and crafts, music, outdoor play.
- Assisted with potty training and other developmental milestones.
- Managed multiple tasks simultaneously while responding quickly to changing needs of the children.
- Assisted in preparing food and serving meals and refreshments to children.
- Administered medication and minor first aid to sick and injured children.
- Followed all safety regulations including proper use of car seats and seat belts during transport.
Market Representative
H-E-B Plus!
Katy, TX
07.2017 - 02.2019
- Provided excellent customer service in a fast-paced retail environment.
- Coordinated with co-workers to address customer inquiries and resolve complaints promptly.
- Operated cash register and processed customer payments efficiently to enhance transaction speed.
- Trained new employees on handling, packaging, weighing, pricing, and displaying meat products to ensure compliance with quality standards.
- Maintained accurate records of daily sales transactions for audit purposes.
- Arranged stockroom shelves systematically for easy access and inventory management. with neatness and accuracy.
- Maintained cleanliness of work area by following all safety protocols.
Retail Sales Associate Cashier
Ross Katy Mills
Katy, TX
06.2015 - 07.2017
- Provided friendly and attentive customer service, enhancing overall shopping experience.
- Built strong relationships with customers by being knowledgeable on product offerings and providing assistance to customers with their purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Ensured clean and organized work environment, contributing to positive customer interactions and employee efficiency.
- Learned operations of other departments to ensure seamless store coverage and maintain operational flow.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Cashier
Don McGill Toyota of Katy
Katy, TX
05.2014 - 06.2015
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided exceptional customer service by engaging with customers in a friendly manner, fostering a welcoming shopping environment.
- Handled large amounts of cash accurately during peak hours. of cash accurately during busy hours in a fast-paced environment.
- Counted and balanced cash drawer accurately at the start and end of each shift. cash drawer at the beginning and end of each shift.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Ensured cleanliness of checkout area by regularly cleaning counters, shelves, and windows to enhance customer experience.
- Applied problem-solving skills to address and resolve customer issues effectively, contributing to overall customer satisfaction.
- Assisted with training and mentoring new team members.
Receptionist
John Eagle Acura
Katy, TX
04.2012 - 05.2014
- Greeted visitors warmly and ensured they had a positive experience.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Resolved customer complaints and disputes effectively, contributing to overall satisfaction.
- Processed cash and credit card payments accurately, ensuring smooth transactions for customers.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Processed incoming mail and packages accurately and promptly.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided typing, word processing, and clerical support for special projects, facilitating efficient office operations.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Education
High School Diploma -
Cypress Lakes
katy06-2011
Skills
- Patient Education
- Customer Service
- Sales Reporting
- Inventory Management
- Administrative Support
- Microsoft Office Proficiency
- Attention to Detail
- Organizational Skills
- Time Management
- Multitasking Abilities
- Phone communication
- Interpersonal Relationships
- Optical repairs
Timeline
Optician/Third Key Holder
Americas Best Contacts And Eyeclasses
11.2024 - Current
Childcare Provider
Child Caretaker
02.2019 - 11.2024
Market Representative
H-E-B Plus!
07.2017 - 02.2019
Retail Sales Associate Cashier
Ross Katy Mills
06.2015 - 07.2017
Cashier
Don McGill Toyota of Katy
05.2014 - 06.2015
Receptionist
John Eagle Acura
04.2012 - 05.2014
High School Diploma -
Cypress Lakes