Tylene Daehnke
Luxura Aesthetic Medical Spa
Richmond,VA
1
Certification
8
years of professional experience
Dedicated healthcare professional with hands-on experience in patient support and front-desk operations, ensuring accurate patient record maintenance in fast-paced clinical settings. Completed EMT training with a 4.0 GPA. Skilled in patient communication, clinical administration, documentation, and scheduling, with a strong commitment to delivering safe and efficient patient care.
Work History
Key Holder, Receptionist
9 Months- Coordinated patient scheduling, check-ins/check-outs, phone calls, payments, sales, and daily front-desk operations to ensure seamless patient flow.
- Promote and sell aesthetic treatments, skincare products, memberships, and services while providing personalized patient support and education.
- Manage patient scheduling, check-ins/check-outs, phone calls, payments, sales, and daily front-desk operations.
- Promoted and sold aesthetic treatments, skincare products, memberships, and services while delivering personalized support and education to enhance patient satisfaction.
- Executed opening and closing procedures as keyholder, monitored supplies and inventory, and facilitated smooth daily clinic operations.
Server, Host, Barback, Busser
2 Years 3 Months- Delivered attentive customer service and maintained professionalism while working in a high-volume environment.
- Coordinated multiple responsibilities while ensuring clear communication with customers and team members.
- Developed strong communication, teamwork, conflict resolution, and problem solving skills applicable to patient interaction and safety.
Receptionist, Optician Technician, Sales Associate
2 Years 9 Months- Greeted and assisted patients, scheduled appointments, managed front-desk operations, and ensured HIPAA compliance in patient records.
- Conducted pre-testing procedures, frame fittings, and lens measurements to enhance patient experience during examinations.
- Verified insurance eligibility and benefits, processed billing and payments, and assisted patients with questions regarding coverage and services.
- Provided patient education and personalized eyewear recommendations while maintaining professionalism, empathy, and attention to individual needs.
- Cultivated strong communication, multitasking, sales, and clinical administrative skills in fast-paced healthcare environment.
Kennel Attendant
1 Year 6 Months- Assisted veterinary staff in daily patient care, including feeding, medication administration, and safe handling to ensure optimal health and comfort.
- Assisted with patient handling and client communication while working closely with veterinary staff.
- Facilitated patient handling and client communication, enhancing collaboration with veterinary staff for effective care delivery.
- Ensured clean, organized, and safe clinical environment, promoting health standards for patients, staff, and clients.
Education
Bachelor of Fine Arts - Film + Photography
GPA: 3.8
High School Diploma
GPA: 3.8
BLS, CPR, Preparing For NREMT Certification Exam - Emergency Medical Technician Training
Skills
Appointment scheduling
Front Desk Support
Patient education
HIPAA compliance
Medical records management
Billing Coordination
EMR systems expertise
Clinical Administrative Support
Patient care awareness
Vital signs assessment
Clinical Safety Practices
First Aid Response
Medical Supply & Inventory Management
Time management
Professional Communication
Conflict resolution
Before-and-After Documentation
Customer service
Cash handling
Training and mentoring
Certification
- Emergency Medical Technician Course — Virginia Medical Training Academy, Ashland, VA 2025 | Completed with 4.0 GPA; preparing for NREMT certification examination
- Basic Life Support (BLS) — American Safety & Health Institute (HSI) Certified October 2025
Timeline
Key Holder, Receptionist
Luxura Aesthetic Medical Spa
11.2025 - CurrentRead More
Server, Host, Barback, Busser
The Brass Tap
08.2023 - 11.2025Read More
Receptionist, Optician Technician, Sales Associate
America’s Best Contacts and Eyeglasses
10.2020 - 07.2023Read More
Kennel Attendant
Hayfield Animal Hospital
09.2018 - 03.2020Read More
South County High School
High School Diploma
Read More
Virginia Commonwealth University
Bachelor of Fine Arts from Film + Photography
Read More
Virginia Medical Training Academy
BLS, CPR, Preparing For NREMT Certification Exam from Emergency Medical Technician Training
Read More