PRISCILLA ESCARENO
Americas Best Contacts And Eyeclasses
Katy,TX
14
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Optician/Third Key Holder
1 Year 9 Months- Dispensed and fitted eyewear according to patient prescriptions, ensuring optimal vision correction.
- Educated patients on lens options and frame selection, enhancing overall customer satisfaction.
- Trained junior staff on optical techniques and customer service standards, fostering team development.
- Troubleshot issues with prescription, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Managed inventory of optical products, maintaining organization for efficient access and sales support.
- Contributed to significant increase in repeat business by establishing a loyal customer base through exceptional service and follow-up care.
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
Childcare Provider
5 Years 9 Months- Fostered stimulating, encouraging, supportive, respectful, and fun atmosphere for children's development.
- Coordinated engaging activities like games, arts and crafts, music, and outdoor play to enhance children's creativity and social skills.
- Assisted with potty training and other developmental milestones.
- Balanced multiple tasks while promptly addressing children's changing needs to ensure a safe and responsive environment.
- Assisted in preparing food and serving meals and refreshments to children.
- Administered medication and minor first aid to sick and injured children.
- Followed all safety regulations including proper use of car seats and seat belts during transport.
- Supervised daily activities ensuring children's safety and well-being.
- Developed and implemented engaging educational programs tailored to various age groups.
Market Representative
1 Year 7 Months- Trained new employees on handling, packaging, weighing, pricing, and displaying meat products to ensure consistency and quality.
- Collaborated with co-workers to resolve customer inquiries and complaints, enhancing customer satisfaction.
- Communicated effectively with co-workers regarding customer inquiries or complaints.
- Maintained accurate daily sales records to support audit compliance and financial tracking.
- Maintained accurate records of daily sales transactions for audit purposes.
- Organized stockroom shelves with neatness and accuracy.
- Maintained cleanliness of work area by following all safety protocols.
Retail Sales Associate Cashier
2 Years 1 Month- Provided exceptional customer service with a friendly attitude, enhancing customer satisfaction and loyalty.
- Built strong relationships with customers by being knowledgeable on product offerings and providing assistance to customers with their purchases.
- Ensured clean and orderly work environment, contributing to positive shopping experience for customers and efficient operations for staff.
- Trained new team members in cash register operation, stock procedures and customer service
- Documented attempted theft incidents and recovered merchandise, supporting loss prevention efforts and improving store security.
- Learned roles of other departments to provide coverage and keep store operational
Cashier
1 Year 1 Month- Operated cash register and accurately processed payments, returns, and exchanges.
- Ensured cleanliness of checkout area by regularly cleaning counters, shelves, and windows to enhance customer experience.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Delivered friendly and attentive customer service, fostering positive interactions and customer satisfaction.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Trained and mentored new team members, promoting a collaborative environment and ensuring consistent service quality.
- Assisted with training and mentoring new team members.
- Maintained accurate cash drawer, ensuring compliance with financial procedures.
Receptionist
2 Years 1 Month- Greeted visitors warmly and ensured they had a positive experience.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Supported administrative operations by organizing documents and preparing copies for efficient access.
- Recorded and tracked all incoming calls, messages, and visitors to ensure effective communication.
- Ensured reception and common areas were welcoming and orderly by regularly cleaning and organizing.
- Assisted with administrative tasks such as filing documents, copying materials.
- Processed incoming mail and packages accurately and promptly.
- Provided typing, word processing, and clerical support and assisted with special projects.
Education
High School Diploma
Skills
Customer service
Scheduling appointments
Administrative support
Telephone etiquette
Time management
Child development support
Classroom activity support
Front desk operations
Records management
Conflict resolution
Timeline
Optician/Third Key Holder
Americas Best Contacts And Eyeclasses
11.2024 - CurrentRead More
Childcare Provider
Child Caretaker
02.2019 - 11.2024Read More
Market Representative
H-E-B Plus!
07.2017 - 02.2019Read More
Retail Sales Associate Cashier
Ross Katy Mills
06.2015 - 07.2017Read More
Cashier
Don McGill Toyota of Katy
05.2014 - 06.2015Read More
Receptionist
John Eagle Acura
04.2012 - 05.2014Read More
Cypress Lakes
High School Diploma
Read More