Luz Maria Espinoza
Tucson,AZ
Summary
Reliable lead known for high productivity and efficient completion of tasks. Possess specialized skills in sanitation protocol compliance, equipment maintenance, and team coordination. Excel in time management, problem-solving, and adaptability to ensure smooth operation and workplace cleanliness.
Overview
24
24
years of professional experience
Work History
Janitorial Lead
ABM Janitorial Services
Tucson , AZ
2015.08 - 2024.12
- Provided guidance to janitorial staff on how to use specialized equipment such as floor scrubbers or carpet shampooers.
- Responded promptly to customer complaints regarding cleanliness of facilities or services provided by janitorial staff members.
- Ensured all equipment was properly maintained and serviced according to manufacturer specifications.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
- Managed the disposal of trash from buildings according to established guidelines and local laws.
Correctional Officer
Arizona Department of Corrections
Tucson , AZ
2015.12 - 2024.08
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Customer Service Representative
ACT Services
Douglas , AZ
2001.01 - 2009.05
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Utilized persuasive selling techniques when necessary to close deals over the phone.
- Identified customer needs to suggest additional products or services that may benefit them.
- Responded to customer inquiries via telephone calls and emails.
- Documented sales call data in company software.
Army Officer
US Army
Gordon , GA
2001.06 - 2002.10
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Executed emergency response security to eliminate hazards and potential dangers.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Set up new equipment such as printers and scanners according to company standards.
- Ensured that all safety protocols were followed while repairing computers.
- Inspect components of industrial equipment for accurate assembly and installation, or for defects such as loose connections or frayed wires.
Education
High School Diploma -
Rio Rico High School
Rio Rico, AZ1994-05
Skills
- Standards Compliance
- Decision-Making
- Facilities Inspection
- Equipment Maintenance
- Stock Inventory Management
- Service Optimization
- Progress Monitoring
- Team Collaboration
Languages
Spanish
Professional
Timeline
Correctional Officer
Arizona Department of Corrections
2015.12 - 2024.08
Janitorial Lead
ABM Janitorial Services
2015.08 - 2024.12
Army Officer
US Army
2001.06 - 2002.10
Customer Service Representative
ACT Services
2001.01 - 2009.05
High School Diploma -
Rio Rico High School
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