Luz Marie Nunes

• Arrive and register patients to the Emergency Department at St. Luke's Hospital and Charlton Memorial Hospital.
• Ensuring patient confidentiality.
• Verifying and updating patient information.
• Processing insurance co-payments if applicable.

• Prepare daily deposits.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Contributed to a positive work environment by collaborating with team members and offering support when needed.
• Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
• Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
• Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
• Increased sales revenue by building strong customer relationships and providing tailored product recommendations.

• Lead Clerk/Secretary at New Bedford High School.
• Process and submit weekly payroll;
• Keep and maintain building staff attendance records;
• Process all new and incoming student records.
• Process all withdrawing and transferring student records;
• Keep and maintain club monetary records.
• Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
• Expedited document processing by accurately proofreading and editing materials before submission to relevant parties.
• Managed high-volume daily tasks, ensuring timely completion and maintaining a consistently organized work environment.

• Completed over 1,000 hours of internship
• Office Administration Support
• Records Management Liaison
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
• Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.

Normandin Middle School: September 2008 – March 2015

• Transferring the 7th grade records to the 8th grade clerk
• Processed all grade 7 withdrawals and new enrollments.
• Worked with the transportation department creating and assigning the bussing/transportation stops for NMS students
• Responsible for the collection and distribution of student locks at the end and beginning of school year
• Other duties assigned by school administrators

Keith Middle School: March 2015 – July 2016

• Principal Secretary
• Duties include, but are not limited to:
• Keeping and updating daily payroll for submission
• Responsible for creating and processing orders/requisitions
• Documenting and tracking staff attendance
• Control of building use
• Printing and distribution of student report cards/progress reports
• Assisting staff with technology issues (ASPEN)
• Direct assistant to the principal
• Uploading teacher observation and evaluation information to BaselineEdge
• Responsible for completing the school supply order through School Specialty and WB Mason
• Printing out and processing candidate applications through SchoolSpring.com

New Bedford High School: July 2016 – May 2019

• Switchboard Operator
• Answer and transfer all calls for the New Bedford Public Schools district.
• Assist with processing incoming and withdrawing student records
• Assist with processing transcript requests and education verifications
• Assist with preparing graduation programs and diplomas
• Other duties assigned by school administrators.

New Bedford High School: October 2019 – April 2022

• Jr. Clerk/Typist
• Main Office Secretary/Reception at New Bedford High School – greet public to building, process and sign in visitors.
• Relief Switchboard Operator – cover the switchboard in the event the regular operator is not working.
• Process student transcript requests – all transcript requests come through the main office.
• Process all new and incoming student records.

• Relevant Coursework: Medical Terminology & Medical Transcription

• Certificate of Achievement: Office Support
• Certificate of Achievement: Administrative Assistant
• Cum Laude Graduate
• Grimshaw-Gudewicz Scholarship Recipient
• Bristol Foundation Scholarship Recipient
• Equity Scholarship Recipient
• Atty. Callahan Memorial Scholarship Recipient