Luz Mariela Godinez
Los Angeles,CA
Summary
Professional bilingual with strong background in medical administration, known for precise handling of patient records and insurance documentation. Demonstrates collaborative approach to team tasks and consistently adapts to evolving needs. Skilled in medical billing, data entry, and patient scheduling, ensuring smooth office operations. Dependable team member focused on delivering accurate results and maintaining confidentiality.
Overview
20
20
years of professional experience
Work History
Medical Clerk
Destiny Home Health Services Inc.
01.2022 - 03.2026
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Coordinated communication between healthcare providers, patients, and family members to enhance service delivery.
- Maintained accurate billing information and processed insurance claims to ensure timely reimbursements.
- Developed organizational systems for patient files, improving retrieval speed and accuracy of information.
- Trained new staff on office procedures, enhancing team productivity and knowledge retention.
- Oversaw daily operations of office tasks, ensuring adherence to protocols and quality standards across services.
- Facilitated patient referrals to specialists, expediting the process and improving overall continuity of care.
- Collected and organized medical records and bills.
- Followed up with providers to address requests and concerns.
- Enhanced office efficiency by organizing and maintaining a systematic filing system for medical documents.
- Maintained a clean, organized, and professional front desk area, creating a welcoming environment for patients upon arrival.
- Gathered information from clients regarding associated medical providers.
- Stayed on top of all records requests and case management functions with open and clear communication.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Increased accuracy in billing processes by diligently reviewing insurance information and verifying coverage details.
- Supported office operations with efficient handling of incoming mail, faxes, and deliveries for seamless workflow.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records in compliance with security regulations.
General Manager
Coffee Bean & Tea Leaf
09.2016 - 09.2020
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Supervisor
Coffee Bean & Tea Leaf
02.2012 - 09.2016
- Working under pressure and manage time efficiently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Tracked and prepared quarterly reports of sales goals to management.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Receptionist
Coast Career Institute
12.2008 - 04.2010
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Tomi International, Inc
02.2006 - 10.2008
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Responded to inquiries from callers seeking information.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma - General Studies
Los Angeles Trade-Technical College
Los Angeles, CA2005
High School Diploma - undefined
Manual Arts High School
Los Angeles, CA2003
Skills
- HIPAA compliance
- Patient charting
- Insurance verification
- Medical terminology
- Schedule management
- Teamwork and collaboration
- CMS-1500 billing forms
- ICD-10 coding
- Data entry
- Electronic health record software
- Medicare and medicaid process
- Records maintenance
- Clerical support
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Team collaboration
- Customer service support
Timeline
Medical Clerk
Destiny Home Health Services Inc.
01.2022 - 03.2026
General Manager
Coffee Bean & Tea Leaf
09.2016 - 09.2020
Supervisor
Coffee Bean & Tea Leaf
02.2012 - 09.2016
Receptionist
Coast Career Institute
12.2008 - 04.2010
Receptionist
Tomi International, Inc
02.2006 - 10.2008
High School Diploma - undefined
Manual Arts High School
High School Diploma - General Studies
Los Angeles Trade-Technical College