LYRA CARR

• Collected patient data and documentation from paper sources and electronic health record formats to prepare complete new patient charts.
• Distributed and monitored medical charts across hospital departments to maintain organized record flow.
• Reviewed and confirmed completion of release-of-information paperwork before medical record release to patients and third-party requesters under proper authorization.
• Implemented records security measures for medical records by maintaining confidentiality and ensuring adherence to Privacy Act and HIPAA provisions.
• Oversaw accurate, confidential patient record upkeep while ensuring adherence to HIPAA requirements.
• Maintained standardized formatting and correct record order for medical records to ensure completeness and data integrity.
• Used customer service skills to address patient and staff needs by maintaining courteous, prompt, compassionate interaction.
• Managed appointment booking for clients and confirmed transportation and arrival readiness.
• Received incoming calls and documented messages for attorney with accurate details.
• Coordinated insurer claim submission process by compiling complete claim documentation and negotiating settlement terms for clients.
• Provided daily assistance to attorney across scheduling, document handling, and workflow coordination.

• Assisted team members and managers with day-to-day task completion to sustain team productivity and support on-time project milestone delivery.
• Managed workspace organization by maintaining clutter-free, orderly work area.
• Managed daily tasks end-to-end consistently by proactively identifying opportunities to go beyond requirements and align work with business targets.
• Executed work in alignment with established guidelines and procedures to support standardized workflows.
• Prepared and submitted required paperwork on schedule within anticipated timeframes.
• Coordinated scheduled downtime tasks to sustain service operations and ensure continuity during maintenance windows.
• Coordinated onboarding of new tasks and assignments, enabling smoother task transitions and shared workload coverage for staff members.
• Coordinated communication and collaboration practices with coworkers and management to maintain effective teamwork.
• Responded to incoming calls promptly, ensuring accurate call routing and timely assistance.
• Confirmed availability, created appointment entries, and maintained upcoming appointment schedules.
• Managed laboratory appointment scheduling, including time slot coordination and confirmation.
• Handled incoming medical record requests and ensured accurate record preparation and delivery.
• Coordinated legal medical records request intake, retrieval, and processing workflows.
• Oversaw end-to-end patient communication during visits, ensuring timely support and guidance from arrival to discharge.
• Planned appointment schedules and processed visit change requests in electronic health record systems to maintain up-to-date patient records.
• Verified insurance eligibility and maintained current demographic information to ensure accurate patient registration.
• Scheduled patient appointments and coordinated visit changes using electronic health record systems.
• Verified insurance eligibility and updated demographic information for accurate patient registration.
• Answered inbound calls, resolved routine inquiries, and routed complex concerns to appropriate staff.

Senior Patient Representative

• Coordinated patient scheduling and verified insurance coverage, enhancing accuracy and efficiency of patient services.
• Managed Referral Department, overseeing referrals to facilitate timely coordination of patient care.
• Assistsed with daily accounting reports and manage multiple work queues while maintaining accuracy and meeting deadlines.
• Provide compassonate patient support by connecting individuals with community resources, including food banks, housing assistance, and transportation services.
• Recognize for outstanding patient care, professionalism, and dedication with the Compassion Award and Excellence Award for three consecutive years.
• Organize and coordinate donation efforts to support elderly individuals and families within the community.
• Demonstrate strong leadership, communication, multitasking, and problem-solving skills while supporting patients, coworkers, and departmental operations.

• Evaluated customer payment situations and arranged payment plans to prevent arrears and late charges.
• Investigated billing and statement discrepancies, provided account clarification, and performed monthly account reconciliations.
• Assessed customer billing inquiries from customer service representatives to validate billing details and identify required follow-up actions.
• Investigated billing discrepancies and revised billing records to ensure accurate billing data.
• Conducted customer conversations to explain rates, and outline required procedures.
• Monitored customer record details and account information within computerized accounting systems for ongoing reconciliation.
• Tracked insurance claim statuses end-to-end and coordinated escalations through designated channels to maintain progress.
• Processed workers’ compensation cases, coordinating required information and updates throughout the claims workflow.
• Processed patient charges, prepared insurance claims, and recorded payment postings with precise billing system updates.
• Processed patient charges, insurance claims, and payment postings with accurate billing system updates.
• Reviewed account details to resolve discrepancies, deny claims, and missing information before submission.
• Verified insurance eligibility and benefits to support correct coding and reimbursement workflows.
• Generated invoices, statements, and account records while maintaining organized billing documentation.