Elizabeth Tapia

Processed and coordinated 25–40 medical referrals daily, ensuring accuracy and completeness of requests.

Processed and filed documents to maintain organized records.

Handled telephone and email communication to coordinate patient referrals.

• Handled 30–50 communications daily through scheduling, correspondence, and routine inquiries via phone and email.
• Coordinated with providers, clinics, insurance companies, and patients regarding referral status, requirements, and appointments.
• Monitored active referrals to prioritize urgent requests, ensuring timely scheduling in alignment with department turnaround expectations.
• Review documents, identify missing or incorrect information, and resolve issues with appropriate departments, reducing delays in referral processing.
• Achieved over 98% data entry accuracy while updating patient referral information in electronic systems.
• Enter and update patient, referral, and administrative information in electronic systems with an estimated 98%+ data-entry accuracy rate.
• Tracked assignments and deadlines to maintain organized operations and ensure completion of time-sensitive tasks within established timelines.
• Track assignments, requests, workloads, and deadlines while maintaining organized office operations and completing time-sensitive tasks within established deadlines.
• Handled confidential information following strict privacy protocols.
• Adhered to HIPAA regulations to protect patient privacy and confidentiality.
• Executed multi-tasking and prioritization to meet operational demands.
• Exhibited attention to detail while processing referrals and documents.

Copper Queen Hospital — Bisbee, Arizona
February 1, 2022 – Present

• Prepare, organize, scan, file, and maintain approximately 100–150 electronic and physical records per week.
• Provide clerical support through scheduling, correspondence, forms, reports, telephone calls, emails, and routine inquiries, while handling approximately 30–50 communications per day.
• Utilized Microsoft Office applications for document creation and data management.
• Provided customer service by addressing inquiries and resolving issues.
• Copper Queen Hospital — Bisbee, ArizonaFebruary 1, 2022 – Present
• Monitor active referrals and help support timely scheduling, by prioritizing urgent or time-sensitive requests to meet department turnaround expectations.
• Review documents, identify missing or incorrect information, and resolve issues with appropriate departments, reducing delays in referral processing.
• Track assignments, requests, workloads, and deadlines while maintaining organized office operations and completing time-sensitive tasks within established deadlines.
• Protect confidential patient information and follow HIPAA and departmental privacy procedures with consistent attention to accuracy and security.

Teleperformance — Sierra Vista, Arizona
January 16, 2017 – January 31, 2022

• Entered and verified 150–250 records or transactions daily in electronic databases and computer systems, to ensure high accuracy.
• Reviewed records, corrected discrepancies, maintained current files, and processed forms and supporting documentation according to established procedures; consistently meet same-day turnaround requirements.
• Maintained an estimated 98%+ accuracy rate in a fast-paced call center environment while protecting confidential information.
• Retrieved information and prepared documentation or reports to support team needs.
• Employment ended when the company relocated out of state.