HAYDEE DEL ANGEL
Pico Rivera,CA
Summary
Dedicated Pharmacy Technician with 30 years in retail pharmacy environments. Expertise in processing prescriptions, coordinating insurance verifications, and ensuring patient satisfaction. Strong communication skills facilitate effective interactions with healthcare professionals and patients.
Overview
1
1
Language
18
18
years of professional experience
Work History
Referrals Clerk
Via Care Community Health Center
04.2023 - Current
- Obtains medical authorizations and referrals for procedures.
- Obtained information, verified insurance, and secured authorizations to facilitate patient treatment and referrals.
- Received, tracked, and obtained insurance authorizations from in-network and out-of-network carriers for new patient and follow-up visits with medical providers.
- Process physician referral orders (EMG, CT, MRI, etc.) using the EMR system. This includes obtaining any insurance authorization needed.
- Coordinated new therapy referrals for insurance plans requiring authorization, ensuring all necessary insurance approvals were secured.
- Accurately enter notes into EMR System regarding letters or correspondence from insurance companies regarding insurance authorization or other notifications. These documents should also be scanned into the appropriate patient's chart in EMR system.
- Remain updated with therapy & radiology location insurance contracts.
- Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributed to team effort by accomplishing related results.
- Assisted supervisor with various tasks to ensure operational efficiency.
Pharmacy Technician
St. John's Well Child and Family Center
Los Angeles, USA
10.2013 - 03.2023
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into the internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or consultations with pharmacists.
- Assisted patients in initiating treatment with Truvada and Tivicay to support their health management.
- Assisted patients with Descovy, Biktarvy.
- Assisted transgender patients with medication.
- Collected co-payments and full payments from customers, ensuring accurate financial transactions.
- Billing prescriptions (Tars, Medical, Medicare, 3rd-party billing).
- Managed pharmacy operations during opening and closing hours to ensure smooth transitions.
- Placed orders with Cardinal Express to maintain inventory levels.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
REXMED Pharmacy
Los Angeles, USA
05.2008 - 10.2013
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions accurately, ensuring proper medication dispensing and patient safety.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into the internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments and processed payments efficiently to facilitate smooth transaction experiences for customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to maintain product availability for customers.
- Assisted pharmacist in resolving problematic prescriptions and addressing customer inquiries, contributing to overall pharmacy efficiency.
Education
GED -
VENICE HIGH SCHOOL
Venice, CA06-1985
Skills
- Insurance authorizations
- Medical authorization
- Referral management
- Insurance verification
- Insurance billing
- EMR proficiency
- EMR software
- Medical terminology
- Customer service
Languages
Spanish, Full Professional
Languages
Spanish
Professional
Timeline
Referrals Clerk
Via Care Community Health Center
04.2023 - Current
Pharmacy Technician
St. John's Well Child and Family Center
10.2013 - 03.2023
Pharmacy Technician
REXMED Pharmacy
05.2008 - 10.2013
GED -
VENICE HIGH SCHOOL