TRACY MACIAS
Bakersfield
Summary
Dynamic healthcare professional with extensive experience at Synchrony Medical Group, excelling in patient referral management and insurance verification. Proven ability to enhance operational efficiency through critical thinking and exceptional organizational skills. Bilingual communicator adept at fostering relationships and delivering outstanding customer service while ensuring compliance with HIPAA regulations.
Overview
11
11
years of professional experience
Work History
Lead Referrals Coordinator
Synchrony Medical Group
Bakersfield
03.2025 - 03.2026
- Coordinated patient referrals between providers and specialists.
- Coordinated patient appointment scheduling to optimize access to specialist care.
- Assisted patients with insurance verification and authorization processes.
- Communicated with healthcare teams to streamline referral workflows.
- Maintained accurate records of referral activities in electronic systems.
- Educated patients on referral procedures and expectations to enhance understanding and compliance.
- Collaborated with administrative staff to improve patient service processes.
- Trained new team members on referral coordination best practices.
- Worked closely with insurance companies to ensure that patients received appropriate coverage for their referrals.
- Cultivated relationships with referral sources, facilitating a smoother referral process.
- Monitored patient progress during their course of treatment from referral source through completion of services.
- Facilitated communication between internal departments regarding new or updated referrals.
- Performed data entry into various databases related to referrals, including demographic information, medical history, insurance information.
- Managed filing systems to ensure easy access to important documents.
- Prepared reports and documents using various office software applications.
- Coordinated communication between departments to facilitate information flow.
- Supported data entry tasks, ensuring accuracy and completeness of records.
- Handled patient inquiries professionally through phone and email correspondence.
- Answered phone to take messages or redirect calls to colleagues.
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update patient information in databases.
- Provided administrative support to the executive team.
- Provided assistance to other departments when needed.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Delivered exceptional customer service through direct communication with clients and team members.
- Greeted and signed in visitors to facilitate front office operations.
- Prepared and processed documents such as reports, memos and correspondence.
AUTHORIZATION CLERK
California Cardiovascular Institute
Bakersfield
01.2015 - 09.2024
- Assisted in the training of new employees on authorization processes and procedures.
- Identified process improvements that increased efficiency and accuracy of authorization processes.
- Processed credit card payments for customers efficiently and accurately.
- Processed orders for goods requested in correspondence.
- Adhered to company policy and procedures when handling authorization requests.
- Responded promptly to internal inquiries regarding status of authorization requests.
- Demonstrated excellent organizational skills by maintaining accurate filing systems for authorizations and other related documentation.
- Exercised strong attention to detail when entering new customer information.
- Maintained confidentiality of all customer account information.
- Developed and maintained effective relationships with customers, vendors, colleagues, and supervisors.
- Composed correspondence requesting medical information and records.
- Successfully managed multiple tasks while meeting deadlines.
- Accurately entered data into computer systems to update customer records and accounts.
- Reviewed incoming requests for authorizations from various sources including faxes, emails, phone calls.
RECEPTIONIST
California Cardiovascular Institute
Bakersfield
01.2017 - 08.2024
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Answered questions about organization and provided callers with address, directions, and other information.
- Assisted in resolving customer complaints and disputes.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Developed effective working relationships with clients to ensure satisfaction with services provided.
- Operated multi-line phone system efficiently while managing high call volume.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Maintained confidentiality of sensitive information obtained through job duties.
- Signed for incoming deliveries and notified employees of packages.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
MEDICAL ASSISTANT
Bakersfield Vascular Care
Bakersfield
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements, accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Stocked supplies and instruments for examination rooms.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Scheduled appointments and maintained patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Performed patient intake and assisted in patient care procedures.
- Triaged patients and performed vital checks for patient flow facilitation.
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Worked interdependently with other professionals to provide quality health care to patients.
- Obtained patient medical histories for inclusion in records.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Performed EKG testing under the direction of a cardiologist or other specialist.
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
- Helped prepare medical instruments and equipment.
- Maintained medical equipment and instruments according to established protocols.
- Instructed patients on proper medication use and storage techniques based on doctor's orders.
- Provided post-operative care instructions to patients after surgery or other medical procedures.
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
- Provided patient education and post-visit care instructions to foster care continuum.
- Arranged for hospital admissions for certain cases requiring more specialized care than what can be provided at an outpatient clinic.
- Obtained medical information and measured vital signs, weight, and height.
- Scheduled appointments for patients.
- Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.
- Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
- Showed patients to examination rooms and prepared for physician.
- Explained treatment procedures, medications, diets, or physicians' instructions to patients.
- Greeted and logged in patients arriving at office and clinic.
- Prepared and administered medications as directed by physician.
- Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
Education
HIGH SCHOOL DIPLOMA -
Golden Valley HS/ Nueva continuation HS
Bakersfield, CA05.2008
Skills
- Bilingual
- Critical thinking abilities
- Medical terminology proficiency
- Customer Service
- Problem-Solving
- Time Management
- Self Motivation
- Active Listening
- Data Entry
- Professional Demeanor
- Clerical Support
- Reliability
- Document Preparation
- HIPAA Compliance
- Organizational abilities
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Adaptability and Flexibility
- Professionalism
- Task Prioritization
- Payment Collection
- Digital filing
- Traditional filing
- Adaptability
- Continuous Improvement
- Patient referral management
- Insurance verification
- Appointment scheduling
- Data entry accuracy
- Customer relationship management
- Problem resolution
- Training and development
- Administrative support
- Multi-line telephone operation
- Referring physician communication
- Lead generation
- Data entry proficiency
- Appointment reminders
- Patient records oversight
- Pre-authorizations
- Electronic patient charts
- Notetaking and documentation
- Follow-up coordination
- HIPAA regulations
- Medical scheduling
- Medical terminology knowledge
- Medical terminology
- Data entry software
- Insurance authorizations
- Team building
Languages
Spanish
Professional
Timeline
Lead Referrals Coordinator
Synchrony Medical Group
03.2025 - 03.2026
RECEPTIONIST
California Cardiovascular Institute
01.2017 - 08.2024
AUTHORIZATION CLERK
California Cardiovascular Institute
01.2015 - 09.2024
MEDICAL ASSISTANT
Bakersfield Vascular Care
HIGH SCHOOL DIPLOMA -
Golden Valley HS/ Nueva continuation HS