Elaina Petersen
Independence,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Receptionist, Referrals Coordinator
Primary Care West
2022.11 - Current
- Scheduled lunch and coffee meetings with Pharmaceuticals Representatives
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed patient referrals to other medical specialists within a 2 week window and completed prior authorizations to ensure insurance coverage.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
FOH Team Member
Bo&Vine Burger Bar
2021.10 - 2022.09
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Disinfected frequently touched between guests to minimize infection risks.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
Personal Service Worker
DSP Connections
2021.02 - 2021.08
- Built strong relationships with client to deliver emotional support and companionship.
- Assisted with daily living activities, running errands and household chores.
- Engaged client in meaningful conversation, socialization and activity while providing personal care assistance.
- Helped client manage money, pay bills and shop for groceries or personal items.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
FOH Team Member
Bo&Vine Burger Bar
2021.02 - 2021.07
- Refer to Bo&Vine Eugene FOH description
Education
Bachelor of Arts - Psychology
University of Oregon
Eugene, OR06.2026
Skills
- Transactions and Cash Handling
- Team Player
- Sanitation Guidelines
- High-Volume Dining
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Guest Relations
- Business Correspondence
- Time Management
- Organization skills
- Documentation and Recordkeeping
- Appointment management
- Insurance Authorizations
- CPR Certified
- Medical Records Management
- Payment Scheduling and Collection
- Calendar and Appointment Management
Certification
- Food Handlers License
- OLCC License
Timeline
Lead Receptionist, Referrals Coordinator
Primary Care West
2022.11 - Current
FOH Team Member
Bo&Vine Burger Bar
2021.10 - 2022.09
Personal Service Worker
DSP Connections
2021.02 - 2021.08
FOH Team Member
Bo&Vine Burger Bar
2021.02 - 2021.07
Bachelor of Arts - Psychology
University of Oregon
- Food Handlers License
- OLCC License
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