Shaney Okano
Hilo
Summary
Dynamic and organized professional with extensive experience as a Receptionist & Referrals Coordinator at East Hawaii Health. Proven ability to enhance patient satisfaction through efficient scheduling and effective communication. Skilled in multi-line telephone operation and adept at managing time-sensitive tasks, ensuring a welcoming environment for all visitors.
Overview
7
7
years of professional experience
Work History
Receptionist & Referrals Coordinator
East Hawaii Health
Hilo, HI
09.2024 - Current
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments using electronic health record systems.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Coordinated communications between medical staff and patients effectively.
- Processed insurance information and verified eligibility for services.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist
Hawaii Vision Specialists
Hilo, HI
06.2019 - 08.2024
- Managed front desk operations, greeting patients and ensuring a welcoming environment.
- Scheduled appointments using electronic health record system for optimal patient flow.
- Processed patient information and verified insurance details efficiently.
- Assisted with administrative tasks, maintaining accurate records and filing systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Provided support during patient check-in and check-out processes, ensuring smooth transitions.
- Handled incoming calls and inquiries, directing them to appropriate staff members promptly.
- Maintained cleanliness and organization of reception area to uphold professional appearance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associate of Arts - Liberal Arts And Sciences
Hawaii Community College
Hilo, HI05.2022
University of Hilo
Hilo, HIHigh School Diploma -
Hilo High School
Hilo, HISkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Data inputting
- Office administration
- File management
- Multi-line telephone operation
- Clerical support
- Documentation and reporting
Timeline
Receptionist & Referrals Coordinator
East Hawaii Health
09.2024 - Current
Receptionist
Hawaii Vision Specialists
06.2019 - 08.2024
Associate of Arts - Liberal Arts And Sciences
Hawaii Community College
University of Hilo
High School Diploma -
Hilo High School