Summary
Overview
Work History
Education
Skills
Timeline
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Kao Yang

Fresno,CA

Summary

Experienced Front Desk Receptionist/Treatment Coordinator with 5+ years in the industry, specializing in excellent customer service. Accustomed to working with a wide range of patients and managing all front office operations.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist/Treatment Plan Coordinator

Britecare Dental
10.2019 - Current
  • Register new patients and prepare patient records
  • Schedule and confirm appointments using Eaglesoft Software
  • Create treatment plans and collect copayments
  • Process insurance claims
  • Answer high volume of phone calls and emails
  • Submit prior pre-authorizations

Patient Care Provider/ Medication Technician

Somerford Place
08.2015 - 09.2019
  • Assisted residents with Alzheimer's and dementia with basic activities such as bathing, dressing, personal hygiene and grooming
  • Helped with other tasks such as recreational and social activities
  • Provided assistance to residents who have limited mobility by helping them walk or transporting them in wheelchairs
  • Administered medications and assists residents in taking medications
  • Documented administration of medication on the Medication Administration Record (MAR)

Education

Associate of Science - Business Administration

Fresno City College
Fresno, CA
12.2025

High School Diploma -

Mclane High School
Fresno, CA
06.2008

Skills

  • Bilingual in English/Hmong
  • Excellent communication skills
  • Dependable team player
  • Works well under pressure
  • Strong problem-solving skills
  • Organization skills
  • Efficient in time management
  • CPR certified
  • Exceptional skills in customer service
  • Office Equipment Operations [fax, printer, scanner]
  • Skilled in [Microsoft Word, Excel, Power Point]
  • Multi-Line Telephone Skills

Timeline

Front Desk Receptionist/Treatment Plan Coordinator

Britecare Dental
10.2019 - Current

Patient Care Provider/ Medication Technician

Somerford Place
08.2015 - 09.2019

Associate of Science - Business Administration

Fresno City College

High School Diploma -

Mclane High School

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Kao Yang