Kao Yang
Fresno,CA
Summary
Experienced Front Desk Receptionist/Treatment Coordinator with 5+ years in the industry, specializing in excellent customer service. Accustomed to working with a wide range of patients and managing all front office operations.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist/Treatment Plan Coordinator
Britecare Dental
10.2019 - Current
- Register new patients and prepare patient records
- Schedule and confirm appointments using Eaglesoft Software
- Create treatment plans and collect copayments
- Process insurance claims
- Answer high volume of phone calls and emails
- Submit prior pre-authorizations
Patient Care Provider/ Medication Technician
Somerford Place
08.2015 - 09.2019
- Assisted residents with Alzheimer's and dementia with basic activities such as bathing, dressing, personal hygiene and grooming
- Helped with other tasks such as recreational and social activities
- Provided assistance to residents who have limited mobility by helping them walk or transporting them in wheelchairs
- Administered medications and assists residents in taking medications
- Documented administration of medication on the Medication Administration Record (MAR)
Education
Associate of Science - Business Administration
Fresno City College
Fresno, CA12.2025
High School Diploma -
Mclane High School
Fresno, CA06.2008
Skills
- Bilingual in English/Hmong
- Excellent communication skills
- Dependable team player
- Works well under pressure
- Strong problem-solving skills
- Organization skills
- Efficient in time management
- CPR certified
- Exceptional skills in customer service
- Office Equipment Operations [fax, printer, scanner]
- Skilled in [Microsoft Word, Excel, Power Point]
- Multi-Line Telephone Skills
Timeline
Front Desk Receptionist/Treatment Plan Coordinator
Britecare Dental
10.2019 - Current
Patient Care Provider/ Medication Technician
Somerford Place
08.2015 - 09.2019
Associate of Science - Business Administration
Fresno City College
High School Diploma -
Mclane High School
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