Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Arlyn Moreira

Kissimmee,FL

Summary

Sales representative experienced in call center environments and customer service. Expertise in building customer relationships, conducting needs analysis, and closing deals. Proven problem-solving and multitasking skills, with a track record of achieving significant sales growth through upselling techniques and maintaining high customer satisfaction levels.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist /Dental Treatment Coordinator

IDEAL DENTAL
Saint Cloud, FL
09.2024 - Current
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Assisted with scheduling appointments for clients and visitors.
  • Conducted financial consultations with patient and set up payment plans.
  • Responded to customer inquiries via phone, email, and in person.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Answered phone calls from current and prospective clients regarding their inquiries about treatments or procedures offered by the practice.

Sales Representative

Lux Energy Solutions
Orlando, FL
06.2023 - 07.2024
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Developed key customer relationships to increase sales.
  • Listened to customer needs to identify and recommend best products and services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Front Office /Bilingual Customer Service Representative

Better Dental Care
Miami, FL
01.2023 - 06.2024
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
  • Utilized multiple computer systems to access customer accounts, process payments, update account status.
  • Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
  • Greeted customers warmly upon arrival at store locations or over the phone.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Call Center Sales Representative

Better Dental Care
Miami, FL
11.2022 - 01.2023
  • Provided product recommendations based on customer needs.
  • Responded promptly to emails sent by customers seeking support or assistance.
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Answered incoming calls from customers, providing prompt and accurate information.
  • Made outbound sales calls to potential customers to promote products and services.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.

Education

High School Diploma -

IPU Eduardo Garcia Lavandero
Artemisa, Cuba
07-2017

Skills

  • Customer service
  • Sales techniques
  • Payment processing
  • Lead generation
  • Product recommendations
  • Customer relationship management
  • Bilingual communication
  • Active listening
  • CRM software
  • Inbound calls
  • Detail orientation
  • Problem-solving abilities

Languages

Spanish
Native/ Bilingual
English
Full Professional

Affiliations

Italian cuisine

Baking

Interior Design

Travel

References

References available upon request.

Timeline

Front Desk Receptionist /Dental Treatment Coordinator

IDEAL DENTAL
09.2024 - Current

Sales Representative

Lux Energy Solutions
06.2023 - 07.2024

Front Office /Bilingual Customer Service Representative

Better Dental Care
01.2023 - 06.2024

Call Center Sales Representative

Better Dental Care
11.2022 - 01.2023

High School Diploma -

IPU Eduardo Garcia Lavandero

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