Lexis Manyoma
Houston
Summary
Dynamic professional with extensive experience in customer service and team leadership. Skilled in managing financial arrangements, ensuring compliance, and fostering positive patient interactions. Committed to driving operational efficiency and enhancing patient care outcomes.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/Dental Treatment Coordinator
Mint Dentistry
08.2025 - Current
- Verify patient insurance coverage and benefits to ensure accurate treatment estimates and billing.
- Present treatment plans to patients, clearly explaining procedures, costs, insurance coverage, and payment options.
- Collect payments and coordinate financial arrangements while maintaining a positive patient experience.
- Schedule patient appointments and manage recall systems to support patient retention and continuity of care.
- Serve as a primary point of contact for patients, addressing questions and concerns with professionalism and empathy.
- Collaborate with dentists, hygienists, and office staff to ensure smooth daily operations and efficient patient flow.
- Maintain accurate patient records and documentation in compliance with office policies and procedures.
- Build strong patient relationships that contribute to treatment acceptance and patient satisfaction.
Store Manager Galleria
Foot Locker
02.2024 - 07.2025
- Manage daily store operations to ensure efficiency, profitability, and exceptional customer service.
- Lead, coach, and develop team members to achieve sales goals and operational standards.
- Oversee staffing, scheduling, and workforce planning to maintain optimal coverage.
- Monitor store performance metrics and implement strategies to drive productivity.
- Ensure compliance with company policies, safety standards, and loss prevention procedures.
- Resolve customer concerns and maintain a positive shopping experience.
Store Manager College Station
Foot Locker
02.2022 - 02.2024
- Oversaw day-to-day store operations to foster efficient and profitable performance.
- Solved problems and resolved conflicts for team members and customers.
- Coordinated employee schedules and adjusted staffing levels to meet business needs.
- Evaluated customer feedback and implemented service improvements.
- Implemented loss prevention strategies that reduced shrink and protected company assets.
- Interviewed, hired, trained, and developed employees according to staffing requirements.
- Provided leadership and motivation to increase team productivity and efficiency.
Assistant Manager Galleria
Footlocker
01.2021 - 02.2022
- Assisted with daily store operations, staff supervision, and inventory management.
- Maintained hands-on knowledge of operational responsibilities and supported store functions as needed.
- Trained and mentored new employees on company policies and procedures.
- Resolved customer complaints and processed returns and refunds professionally.
- Provided guidance and support to team members during challenging situations.
Cashier Memorial City Mall
Foot Locker
02.2018 - 01.2021
- Processed transactions accurately while following cash handling procedures.
- Delivered exceptional customer service and resolved customer concerns effectively.
- Assisted with opening and closing procedures, including cash deposits and sales floor preparation.
- Operated POS systems and processed various payment methods.
- Created merchandise displays to support promotional campaigns and sales goals.
- Maintained a clean, organized, and customer-focused store environment.
Education
High School Diploma -
Memorial High School
Houston, TX05-2018
Skills
- Strong customer service and patient relationship management
- Leadership and team development
- Financial transactions and collections
- Scheduling and calendar management
- Insurance verification and benefits coordination
- Organizational and multitasking abilities
- Professional verbal and written communication
Timeline
Front Desk Receptionist/Dental Treatment Coordinator
Mint Dentistry
08.2025 - Current
Store Manager Galleria
Foot Locker
02.2024 - 07.2025
Store Manager College Station
Foot Locker
02.2022 - 02.2024
Assistant Manager Galleria
Footlocker
01.2021 - 02.2022
Cashier Memorial City Mall
Foot Locker
02.2018 - 01.2021
High School Diploma -
Memorial High School