Melissa Wills-LaMew
Las Vegas,USA
Summary
My career-oriented goal has always been to collaborate in the productive growth of an admirable private office. I have not only aspired to be given the opportunity to acquire new knowledge, but I have also persistently worked towards finding the chance to efficiently promote communication and organization in the workplace. I have come to very much appreciate the dental health field in the last 10 years, as well as the importance of teamwork to make every patient’s experience their best experience. It is my hope to have the opportunity to become a valuable asset to an outstanding front office team, and contribute my skills to a company that shares the same outlooks on patient care, productivity and teamwork.
Overview
14
14
years of professional experience
Work History
Lead Front Desk Receptionist /Dental Treatment Coordinator
Smiles for Life Family Dentistry
Las Vegas, NV
04.2018 - Current
- Created new front office operational policies to conduct administrative tasks quickly, effectively and in the most organized manner possible.
- Created new digital templates, documents, cheat sheets, employee training resources, and department manuals to insure job tasks were easily taught and learned.
- Tracked doctor CE courses, licensing renewals and credentialing.
- Submitted office payroll to management.
- Provided excellent customer service while checking patients in and out of their dental appointments.
- Answered all incoming calls for scheduling and patient inquiries.
- Insurance verification for PPO dental plans.
- Performed data entry of patient information into digital charts.
- Entered insurance checks into the appropriate patient ledgers and monitored accounts for overdue payments or discrepancies.
- Assisted with patient aging and insurance aging.
- Provided patient estimates for dental treatment and tracked unscheduled treatment for follow ups and reappointment.
- Tracked and met production goals set forth by management, as well as guided the staff towards obtaining those production goals as a team.
Front Office Assistant
Current Dental
Las Vegas, NV
12.2013 - 04.2018
- Provided excellent customer service while checking patients in and out of their dental appointments.
- Answered all incoming calls for scheduling and patient inquiries.
- Insurance verification for HMO/PPO/Union dental plans.
- Performed data entry of patient information into digital charts.
- Entered insurance checks into the appropriate patient ledgers and monitored accounts for overdue payments or discrepancies.
- Provided patient estimates for dental treatment and tracked unscheduled treatment for follow ups and reappointment.
Concierge Representative
Mandalay Bay Resort & Casino
04.2013 - 12.2013
- As a concierge representative, I have been trusted to do a high volume of detail-oriented tasks while remaining timely, efficient and enthusiastic.
- Daily concierge obligations include remaining up-to-date with various hotel properties and their internal adaptations, anticipating guests’ needs, amending guests’ dissatisfaction if necessary, maintaining respectful boundaries with internal and external departments, and honoring company policies as well as our own commitments to guests.
- Concierge representatives are held responsible for each guest they work with, which ranges up to over one hundred per day; this makes the position both highly focused and highly gratifying.
- Daily tasks required by guests include reservations for tee times with surrounding golf courses, restaurant knowledge and recommendations throughout the Las Vegas area, spa and salon treatment bookings, private transportation arrangements, booking tours to various natural recreational areas, as well as more personal favors such as in-room amenity set ups and birthday or anniversary calls.
- All created tasks require the completion of a detailed itinerary readily available for each guest upon request.
- I have also been asked to be part of an elective team of email correspondents for the Mandalay Bay concierge inquiry email made available to the public via Internet.
Clerical Support Assistant
Las Vegas Metropolitan Police Department
Las Vegas, NV
08.2011 - 04.2013
- As an employee of LVMPD’s Special Investigations Section, I am trained to perform a variety of clerical duties to assist in the progressive functioning of the Organized Crime Bureau.
- Daily clerical obligations include the assistance of department personnel and the general public in person and by phone, the compilation and filing of various records, reports, correspondence and materials, verifying data for accuracy and completeness, operating a computer terminal, printer, copier, fax machine and other office equipment, maintaining effective working relationships as well as communicating clearly and concisely.
- Most importantly, I am trusted with the responsibility of handling highly confidential information, and have fulfilled my obligations with the highest integrity.
Education
Bachelor’s Degree - Communications
University of Nevada Las Vegas
05.2013
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Dentrix
- HIPAA/OSHA
- Sunbit financing
- Care Credit financing
- Communication
- Creativity
- Organization
- Time management
- Interpersonal relationships
Timeline
Lead Front Desk Receptionist /Dental Treatment Coordinator
Smiles for Life Family Dentistry
04.2018 - Current
Front Office Assistant
Current Dental
12.2013 - 04.2018
Concierge Representative
Mandalay Bay Resort & Casino
04.2013 - 12.2013
Clerical Support Assistant
Las Vegas Metropolitan Police Department
08.2011 - 04.2013
Bachelor’s Degree - Communications
University of Nevada Las Vegas